CX Automation and Workflows 👩‍💻

Workflows are simply tasks or actions executed based on set triggers. Imagine replacing your manual work to manage feedback, get the team notified, get respondents targeted emails, set tasks for the team, close the loop, and be fully automated. That's exactly what you can do with Zonka Feedback.

You can set up Workflow for new Survey Responses. And for every workflow, you can add conditions and choose if and when (using or/and logic) the workflow(s) should be executed.

As a part of customer feedback automation, there are three types of Workflows you can set up in Zonka Feedback:

Notification Workflows
Send Notifications to Team and Respondents via Email, SMS and/or Slack
Response Workflows
Mark Responses as Starred, Urgent, add and assign or escalate Tasks to Team members
Contact Workflows
Add Contacts to certain labelled Lists, Unsubscribe them or Trigger another Survey to them via Email or SMS

With Workflows, you can —

Update the concerned teams about a reported issue
Thank the Customer for their feedback
Send requested information to the Customer
Send automated apology with an assurance of fast resolution to the Customer
Create automated tasks for the team for specific feedback
Trigger follow-up surveys to detractors to get more insights
Send Testimonial requests with online review links to Promoters and Happy Customers

The use cases are endless.

When implemented right, workflows will help you cut manual tasks, eliminate errors, allow you to address and reach out to each customer, and route the queries and negative feedback to the right people and teams to resolve issues and close the feedback loop quickly.

When used right, CX Automation gives your team the time and the right tools to be more customer-oriented and focus on what matters — reaching out to the customers and resolving queries and issues to enhance Customer Experience.

Filter Surveys by Locations

Running different surveys across different business locations? Now filter your surveys easily with a 'Location' filter in Manage Surveys to quickly navigate to the one you're looking for.

Here's how you can filter Surveys by Locations

Go to Manage > Surveys
You will see a 'Location' filter on the top
By default, all locations are selected. Click on checkbox for Location you'd like to view Surveys for

Learn about Location Based Surveys.

New font for your Zonka Feedback Platform 📝

Next, when you log into the Zonka Feedback Platform, you'd notice a small (but interesting) change. We've changed our font and it's really refreshing. And we love it — hope you do too.

(This will not impact the email surveys you sent from Zonka Feedback.)

Table View in Response Inbox 💬

Different teams like to view and use their data differently. And for the ones who like spreadsheets, we're presenting the Table View in Response Inbox.

In the Table View, you can look at all your survey data and questions as separate columns and all the responses as rows. Apply all filters and choose the columns you'd like to see.

10 Scale (Matrix) Likert Scale Question

Likert Scales are very popular for measuring preferences and satisfaction, and they're used quite often in Zonka Feedback Surveys. From a 5-point Radio Matrix or Likert Scale Question, we've now expanded to a 10-point Likert Scale question.

Use the 10-scale Matrix scale to gauge the degree of satisfaction in your surveys.

Introducing Image & Video Surveys 🎦🖼️

Adding Videos and Images to your Surveys definitely make them more engaging and interactive. But they're also great for market research, for asking better questions in your survey and for quizzes too! Additionally, Image and Video Surveys get more Survey Responses.

Now you can add videos and images to any question in your survey in Zonka Feedback.

Format your Survey Questions better with Line Breaks 📝

Survey introductions, questions and instructions are not always short. They could spill over to multiple lines and paragraphs as well. By formatting questions better and adding line breaks, you can improve the readability of your survey questions and keep the survey respondents interested and focussed.

Add Line Breaks in your Zonka Feedback Surveys now — including Survey Questions, Welcome Text, and Thank You Message.

Test Knowledge and increase interactivity with Quizzes 🏆

Quizzes are a great way to test knowledge, to increase interactivity, and to engage participants.

Now you can create Quizzes in Zonka Feedback.

Setting up Quiz is as easy as creating a survey or feedback form with full customization — add branding, add and modify questions, change theme, add logic, languages and everything else that you can do in surveys.

But there's more.

With Quizzes, you can:

Mark the Right Answer ✔️
Add Scoring to Quiz Questions 💯
Display Right Answer or Scoring to participants 📝(at the end of the quiz)
View a Quiz Leaderboard 🏆

Use Quiz in your next Survey to engage your participants, test knowledge and score participants.

They're great for employee engagement, for student quizzes and for ice breaking sessions.

Capture Public Opinion and take democratic decisions with Polls 🗳 👩‍👩‍👧‍👧

Take audience voting using Polls — new in Zonka Feedback.

Live Polling is a great way to engage customers, audiences and employees, gather votes, run ice breaking sessions, take decisions democratically and increase participation. 👩‍👩‍👧‍👧

Now you can create Quick Polls with Zonka Feedback. Use various questions to create your polls, including buttons (single and multiple choices), image choice questions, drop downs and more. With polls, you can view live results as well as show live voting to your audiences as well.

Gather opinions, break the ice, get votes with live results and lots more with Polls.

Meet Zonka for Webex — making Webex meetings more interactive and engaging 🥳

We're happy to introduce Zonka for Webex — our new Webex Edition where Zonka is available as a part of Webex’s Embedded Apps.

With Zonka for Webex, you can make your Webex meetings more effective and utilitarian by real-time surveys, live polls, and quizzes with Zonka Feedback right within Webex Meetings.

How does Zonka for Webex work?

With Zonka for Webex, you can create surveys, share them with your team, run polls and live quizzes right within the Webex App, without having to leave it at all. Additionally, also see live responses, results and reports within Webex.

What Zonka brings to your Webex Meetings?

Zonka for Webex has a lot of powerful features. These include:

Live Survey, Polls and Quiz Builder
You can create your surveys, polls and quizzes within Webex itself — before or while in your meeting.
Live Polls
Want to run polls or get votes from your meeting attendees? Create quick polls with custom questions and collect votes from your attendees in real-time. Participants can share their votes within the Webex app and also view live poll results!
Quizzes
Quizzes are fun ways to engage meeting attendees and test their knowledge. Create fun quizzes for your audiences with scores or right answers displayed at the end of the quiz. Makes your meetings very interactive making knowledge-sharing a lot of fun.
Live Q&As
Want to let audiences share questions with you? Create a simple text survey and let audiences share their questions with you during a meeting or Webinar.
In-Meeting Satisfaction
Run satisfaction surveys to gauge how well the meeting is going by sharing feedback forms with your meeting attendees.
Check ins and Stand Ups
Have daily check ins and stand ups conducted on Webex? Use quick Zonka surveys to let all participants share their status during the meeting.