Recap: In our last Survey Builder Update in May, we introduced the Survey Editor panel. And this month, we're launching the All-New Survey builder to make your Survey building and designing experience 10x times more fun and easy. 

We've introduced a new way to manage everything in your survey builder, exposed all the options and brought them together for easy access, introduced Survey Themes to help design your surveys better and faster, and lots more. 

Check out all that's new below. 

A sleek, new Navigation Panel

Switch between Survey Editor, Survey Design & Themes, Variables, Language and Survey Settings from a sleek navigation panel on the top. 

Survey Editor 

This is the old Survey Builder, but better looking. Add, re-order, structure, and view all your survey questions under this section while previewing your Survey in the center of the screen, like always. 

Survey Design 

Pick the right colors, backgrounds, and fonts that go for your Survey with Survey Themes. Choose from preset Survey Themes or create your own. 

The Look & Feel editor section is also moved here with the themes so you can design your survey all in one place. 

Survey Logic

While you could always add Survey Logic to your Surveys at Zonka Feedback to make them more intelligent and intuitive. Now you can add, edit and view all the logics together in the Survey Logic section. 

Survey Variables

Manage and create Variables while working on your Survey. Personalize your surveys and make your reporting more advanced by passing data along with your Survey using Variables.

In Zonka Feedback Surveys, you can add 3 types of Variables and pass them in your Survey. 

• Survey Variables
  Variables related to Survey Questions. 
• Contact Variables
  Variables related to Contact Attributes like Name, Email, Phone Number, Membership ID, Gender, Department, Address or any other Contact Attributes you create. 
• Hidden Variables
  Any other hidden information that you'd like to pass in your survey without adding it as a Contact Attribute or a Survey Field. 

With the new Variables section in your Survey Builder, you can view, add, manage and copy variables — all in one place. 

Survey Settings

All of the Survey Settings are clubbed together in one place now as 'Settings.' So here's all that you can edit and set, 

• General Settings
  Edit Survey Name, Title and Description. 
  
  
• Offline Surveys
  Settings related to Offline Surveys — Survey Mode (Kiosk, Face to Face or Mobile Surveys), Survey Restart Time, Survey Timeout Time, Survey Exit options. 
  
  
• Online Surveys
  Settings related to Online Surveys — Survey Alignment, Survey Redirection URL. 
  
  
• Survey Language 
  Settings related to Survey Language — Languages in the Survey, Language Change Option (Screen or Button).

With the all-new builder, you can now do everything — create, add, customize, design, brand, integrate, and personalize your surveys — easily and more effectively 🥳

Automate adding Leads and Contacts from new Zonka Feedback Survey Responses to SendFox and put your email marketing on autopilot with the new Zonka Feedback and SendFox Integration.

SendFox Integration with Zonka Feedback

Your Zonka Feedback Dashboard shows a preview of your latest (and most active) surveys. Now you can choose which surveys you'd like to view on your Dashboard by pinning them up on the Dashboard. 

View the latest statistics and quick overview including Responses, CX Metrics (NPS, CES and CSAT), Completion Time and Average Time taken for respondents to complete the survey, for the surveys you pin, right on the Dashboard. 

How many questions are your respondents answering and how long they're taking to fill out the survey are two very important factors determining the effectiveness and success of your survey. 

Now view the Completion Rate and the Average Time taken to fill out the Survey for the Surveys you choose on your Dashboard screen, along with Responses and the CX Metrics you're measuring including Net Promoter Score®, Customer Effort Score and Customer Satisfaction Score. 

Creating amazing surveys is one of the core focuses at Zonka Feedback. Now we've created a new (improved) experience for you to create and manage your surveys at Zonka Feedback. With the all-new Survey Builder we're making it easier to create and edit surveys for you. We're adding more intuitiveness to your survey building experience, moving options around for you to access them more easily and basically be able to create and edit surveys faster and better. 🥳

It's all work in progress and we have a lot more planned, but here's all that's shiny and new. 

A new and improved Survey Builder Design

• Survey Questions and Screens
  Ability to view and edit all survey screens and questions together in an always-visible Questions panel.
  
  View all the questions and screens you've added in your survey, including your Welcome and Thank you Screen, on the new left panel. Click on any question to view it in the Survey Preview in the centre and edit it. Also, if you've added multiple questions per screen, view the questions screen-wise.
  
  
• Edit Survey Look & Feel
  Add logo, background, font and colors to Survey Screens, Welcome Screen and Thank you screen together in the Look & Feel Editor.
  
  
• Turn Welcome Screen & Thank You Screen

  Use a simple toggle to display or not display Welcome Screen and Thank You Screen in your survey.
  
  

• Choose Icon Type for Rating Questions, CSAT Questions
  While adding Rating Questions, easily choose Icon Type, Style and Scale
  
  
• Add Bulk Choices
  Add Bulk Choices in Dropdowns, Buttons, Rating Questions, Checkboxes, Radio buttons and more!

There's more coming up

This is not all - we're brewing some more good and exciting stuff in the Survey Builder. All coming up this June! Stay tuned. 😃 

Having a great Customer Support team is one way to ensure the success of your business. And taking constant feedback from customers about the support they're receiving and how they perceive your Customer Support Team to be is very useful. 

Collecting feedback after a ticket is closed or updated helps you to measure both Customer Satisfaction as well as the performance and quality of your Customer Support. 

Knowing this, we introduced Zonka Feedback integration with Zendesk to make Customer Support more integrated with Customer Feedback. Zendesk is a very popular omnichannel Support and Helpdesk Software used by brands globally. 

With the Zendesk and Zonka Feedback integration, you can:

• Trigger surveys automatically after closing a ticket
• Add new Tickets in Zendesk based on Survey Responses
• Sync Survey Score to Zendesk Ticket

Help Scout is a cloud-based service that helps you to manage customer relationships with ease. It lets users manage several brands or products from a single account by letting them create a number of mailboxes.

Now imagine getting all your feedback in this shared inbox too and responding to all customers with embedded surveys from Help Scout. We've made it happen! Introducing Zonka Feedback's latest integration with Help Scout. 

With Help Scout and Zonka Feedback integration, you can set up filters and rules to sync new Survey Responses on Zonka Feedback to Help Scout as conversations. Conversations are automatically linked to Contacts in Help Scout (or new Contacts are created). This makes it super easy for your team to respond to new feedback and follow up with customers. 

Email remains the most popular way to attract survey respondents, and this integration allows you to embed surveys in your emails and know your customer’s NPS, CES, and CSAT scores. 

With the Zonka Feedback and Help Scout Integration, you can:

• Create a new conversation in Help Scout based on some rules
• Sync Zonka Feedback Survey response to Help Scout and attach a corresponding Tag against the Help Scout conversation
• Embed Zonka Feedback surveys in Help Scout emails

Learn how to integrate Zonka Feedback with Help Scout

Having a great Customer Support is really helpful in ensuring the success of your business. And taking constant feedback from customers about the support they're receiving and how they perceive your Customer Support Team to be is very useful. 

Taking feedback after a ticket is updated or closed helps you measure both Customer Satisfaction as well as the performance and quality of your Customer Support. 

Knowing this, we introduced Zonka Feedback's integration with Freshdesk to make Customer Support more integrated with Customer Feedback. Freshdesk is a very popular omnichannel Support and Helpdesk Software used by brands globally. 

With the Freshdesk and Zonka Feedback integration, you can: 

• Trigger Email Surveys after a Ticket is updated or solved
• Send Survey Question in every Email or Trigger sent via Freshdesk
• Create Freshdesk tickets based on Survey Responses
• Sync Survey Response Data and CX Metrics to Freshdesk

A sure-shot way to establish good customer experience is to have good customer communication. Front App makes it very easy to manage all customer communication by having a shared inbox where your team can manage all conversations, assign them to the right people and set up automated workflows. 

Now imagine getting all your feedback in this shared inbox too and responding to all customers from within Front. We've made it happen! Introducing Zonka Feedback's latest integration with Front App. 

With Front and Zonka Feedback integration, you can set up filters and rules to sync new Survey Responses on Zonka Feedback to Front as conversations. Conversations are automatically linked to Contacts in Front (or new Contacts are created). This makes it super easy for your team to respond to new feedback and follow up with customers. 

Learn how to integrate Front with Zonka Feedback

Post Purchase is the perfect time to get feedback about product, purchase process and service. This helps companies measure, understand and improve Customer Experience. 

Now you can trigger Post Purchase Email Surveys to customers automatically after they make a purchase on your Shopify store with the new Shopify and Zonka Feedback Integration. 

Shopify is one of the most popular eCommerce platforms to help businesses sell online, on Facebook and in person. 

With the Shopify and Zonka Feedback integration, you can: 

• Trigger Email Surveys after an order is placed 
• Trigger Email Surveys after an order is fulfilled
• Choose to send Email Surveys immediately or after a delay once the order is placed of fulfilled 
• Send customer information and purchase information with the Email Survey to make filtering and segmenting Feedback and Survey Responses easy 
• Measure CX Metrics like Net Promoter Score, Customer Satisfaction Score and Customer Effort Score 

Taking Customer Feedback after purchase is one the best, and most non-intrusive way to know how your customers feel and boost your sales. Now with the Zonka Feedback and Shopify integration, this is made super easy for you. 🛒

Learn how to integrate Shopify with Zonka Feedback