Having a great Customer Support team is one way to ensure the success of your business. And taking constant feedback from customers about the support they're receiving and how they perceive your Customer Support Team to be is very useful. 

Collecting feedback after a ticket is closed or updated helps you to measure both Customer Satisfaction as well as the performance and quality of your Customer Support. 

Knowing this, we introduced Zonka Feedback integration with Zendesk to make Customer Support more integrated with Customer Feedback. Zendesk is a very popular omnichannel Support and Helpdesk Software used by brands globally. 

With the Zendesk and Zonka Feedback integration, you can:

• Trigger surveys automatically after closing a ticket
• Add new Tickets in Zendesk based on Survey Responses
• Sync Survey Score to Zendesk Ticket

Help Scout is a cloud-based service that helps you to manage customer relationships with ease. It lets users manage several brands or products from a single account by letting them create a number of mailboxes.

Now imagine getting all your feedback in this shared inbox too and responding to all customers with embedded surveys from Help Scout. We've made it happen! Introducing Zonka Feedback's latest integration with Help Scout. 

With Help Scout and Zonka Feedback integration, you can set up filters and rules to sync new Survey Responses on Zonka Feedback to Help Scout as conversations. Conversations are automatically linked to Contacts in Help Scout (or new Contacts are created). This makes it super easy for your team to respond to new feedback and follow up with customers. 

Email remains the most popular way to attract survey respondents, and this integration allows you to embed surveys in your emails and know your customer’s NPS, CES, and CSAT scores. 

With the Zonka Feedback and Help Scout Integration, you can:

• Create a new conversation in Help Scout based on some rules
• Sync Zonka Feedback Survey response to Help Scout and attach a corresponding Tag against the Help Scout conversation
• Embed Zonka Feedback surveys in Help Scout emails

Learn how to integrate Zonka Feedback with Help Scout

Having a great Customer Support is really helpful in ensuring the success of your business. And taking constant feedback from customers about the support they're receiving and how they perceive your Customer Support Team to be is very useful. 

Taking feedback after a ticket is updated or closed helps you measure both Customer Satisfaction as well as the performance and quality of your Customer Support. 

Knowing this, we introduced Zonka Feedback's integration with Freshdesk to make Customer Support more integrated with Customer Feedback. Freshdesk is a very popular omnichannel Support and Helpdesk Software used by brands globally. 

With the Freshdesk and Zonka Feedback integration, you can: 

• Trigger Email Surveys after a Ticket is updated or solved
• Send Survey Question in every Email or Trigger sent via Freshdesk
• Create Freshdesk tickets based on Survey Responses
• Sync Survey Response Data and CX Metrics to Freshdesk

A sure-shot way to establish good customer experience is to have good customer communication. Front App makes it very easy to manage all customer communication by having a shared inbox where your team can manage all conversations, assign them to the right people and set up automated workflows. 

Now imagine getting all your feedback in this shared inbox too and responding to all customers from within Front. We've made it happen! Introducing Zonka Feedback's latest integration with Front App. 

With Front and Zonka Feedback integration, you can set up filters and rules to sync new Survey Responses on Zonka Feedback to Front as conversations. Conversations are automatically linked to Contacts in Front (or new Contacts are created). This makes it super easy for your team to respond to new feedback and follow up with customers. 

Learn how to integrate Front with Zonka Feedback

Post Purchase is the perfect time to get feedback about product, purchase process and service. This helps companies measure, understand and improve Customer Experience. 

Now you can trigger Post Purchase Email Surveys to customers automatically after they make a purchase on your Shopify store with the new Shopify and Zonka Feedback Integration. 

Shopify is one of the most popular eCommerce platforms to help businesses sell online, on Facebook and in person. 

With the Shopify and Zonka Feedback integration, you can: 

• Trigger Email Surveys after an order is placed 
• Trigger Email Surveys after an order is fulfilled
• Choose to send Email Surveys immediately or after a delay once the order is placed of fulfilled 
• Send customer information and purchase information with the Email Survey to make filtering and segmenting Feedback and Survey Responses easy 
• Measure CX Metrics like Net Promoter Score, Customer Satisfaction Score and Customer Effort Score 

Taking Customer Feedback after purchase is one the best, and most non-intrusive way to know how your customers feel and boost your sales. Now with the Zonka Feedback and Shopify integration, this is made super easy for you. 🛒

Learn how to integrate Shopify with Zonka Feedback

Now send Leads, Contacts and Survey Data from Zonka Feedback to Constant Contact automatically and put your email marketing on autopilot with the new Zonka Feedback and Constant Contact Integration. 

Constant Contact Integration with Zonka Feedback

Taking surveys from different locations? We've introduced a user-friendly External Id that can be added for any Location and then used as Variable in Survey Links to pass the Location with the Survey Responses. 

How Location External Id works?

• While adding a Location or editing any Location in Locations Module, you can add the Location External Id. 
• This Location External Id is a Parameter in Survey Variables as 'locationId' and can be used in Survey Links, QR Codes and Web Surveys to pass Location with the Survey Response without the Survey Respondent choosing it. 
• The Variable can be added in your Survey Link as https://us1.zonka.co/surveyid?locationId=externalId

Why use Location External Id?

• Location External Id is a user-friendly Id available for you to use while passing information about Location in your Survey.
• This is very helpful in multi-location surveys where you are already aware of the location of the Survey Respondent and don't require them to fill it out.
• These can be used in Survey Links, QR Codes, APIs.

With Zonka Feedback, you can add your Team in your account and associate Customer Feedback with them - take feedback for particular Team Members, or Team Members could specifically capture their Customer Feedback. 

In such cases, it is important to know how well your Team is doing on all the parameters you're measuring. For instance, what's the Net Promoter Score or Customer Satisfaction Score or Customer Effort Score for all customers by Team Member A vs Team Member B and so on. 

We now have a Team Performance Insights Report to help you evaluate how well your Team is doing and see their performance on all questions and CX Metrics. 

How to access Team Performance Insights Report on Zonka Feedback?

Here's how you can accessing Team Performance Insights Report: 

1. Navigate Analytics in the Survey you'd like to see Team Performance Report for. 
2. Click on Insights Report. 
3. Choose Team Performance to view the Report. 

What you get in the Team Performance Report?

In the Team Performance Report, you can view the following: 

• Responses and CX Metrics against each team member and user 
• Survey Question Analysis for each team member 
• Team Member Performance Comparison
• Heatmap for Team Performance Report 

Analyzing Feedback related to Team Members was never easier! 👥 📈

Integrations make automation possible. And easy. Without the worry of coding. 

We're happy to introduce out-of-the-box integrations at Zonka Feedback. Now, besides using open APIs and Webhooks, you can connect the tools you use in one-click with Zonka Feedback and create seamless workflows (without any coding!).

The integrations ready to use and available in your account are the following. 

Slack Integration with Zonka Feedback

Slack is a very popular communication tool. You can integrate Zonka Feedback and Slack now. What you can do with Slack and Zonka Feedback integration: 

• Set up new Survey Response Notifications to be sent to Slack Users and Channels 
• Set up Custom Alerts for Survey Responses to be sent to Slack Users and Channels 
• Send Surveys to Slack 

Learn how to integrate Slack with Zonka Feedback

Google Sheets Integration with Zonka Feedback

Google Sheets has made working on spreadsheets and collaborating on-the-go very easy. With the Google Sheets and Zonka Feedback Integration, you can automate sending new Survey Responses to new or existing Google Sheets in real-time. 

Learn how to integrate Google Sheets with Zonka Feedback

Mailchimp Integration with Zonka Feedback

Mailchimp is a very popular email marketing tool. The Zonka Feedback and Mailchimp integration enables you to add Survey Respondents to Mailchimp Lists and Audiences automatically, based on any filters and conditions you set.

Learn how to integrate Mailchimp with Zonka Feedback

These three integrations are just the beginning! Our Integrations Team is already working on the next set of integrations and we will be bringing them to you very soon. 🎉 

Text Analytics Report is great to evaluate unstructured, open-ended questions. The Text Analytics report in Zonka Feedback gives you a Word Cloud and Word Count Table along with all the CX Metrics. 

Till now you were able to view Text Analytics for your first Comments field, but we thought why restrict it at all? So now you can view Text Analytics for all Text Box Questions in your Survey. 💬

With powerful text analytics, data gets organized for your Customer Happiness Teams to give you deep insights into what drives customers, in their own words, and what improvements you can make for your customers, employees and brand.