Different teams like to view and use their data differently. And for the ones who like spreadsheets, we're presenting the Table View in Response Inbox.
In the Table View, you can look at all your survey data and questions as separate columns and all the responses as rows. Apply all filters and choose the columns you'd like to see.
Likert Scales are very popular for measuring preferences and satisfaction, and they're used quite often in Zonka Feedback Surveys. From a 5-point Radio Matrix or Likert Scale Question, we've now expanded to a 10-point Likert Scale question.
Use the 10-scale Matrix scale to gauge the degree of satisfaction in your surveys.
Survey introductions, questions and instructions are not always short. They could spill over to multiple lines and paragraphs as well. By formatting questions better and adding line breaks, you can improve the readability of your survey questions and keep the survey respondents interested and focussed.
Add Line Breaks in your Zonka Feedback Surveys now — including Survey Questions, Welcome Text, and Thank You Message.
We're happy to introduce Zonka for Webex — our new Webex Edition where Zonka is available as a part of Webex’s Embedded Apps.
With Zonka for Webex, you can make your Webex meetings more effective and utilitarian by real-time surveys, live polls, and quizzes with Zonka Feedback right within Webex Meetings.
How does Zonka for Webex work?
With Zonka for Webex, you can create surveys, share them with your team, run polls and live quizzes right within the Webex App, without having to leave it at all. Additionally, also see live responses, results and reports within Webex.
What Zonka brings to your Webex Meetings?
Zonka for Webex has a lot of powerful features. These include:
The possibilities are endless. You can use Zonka for Webex in your next Webex Meetings to:
All this — without leaving your Webex meetings!
Learn how to get started with Zonka for Webex. For questions and feedback, reach out to us at hello@zonkafeedback.com.
How surveys look and work is crucial to what we do here at Zonka Feedback.
With that in mind, we made minor tweaks (and significant improvements) to how the working of Web Surveys.
While making everything look better, improvements in sizes and spacing, we also improved accessibility for buttons and elements. And we're very excited to share it with you.
Here's all that's new:
Subtle changes make big differences. We've also added a new sleek animation when you transition from one screen to another.
Hope you enjoy the refreshed look 😊
One of the crucial features of the Intercom is the personalization of communication. And now, you can make surveys an integral part of your communication.
With Zonka Feedback and Intercom integration, Send out NPS, CES, CSAT, or any other surveys to your customers within the Intercom Messenger.
Get to know how integrating Intercom with Zonka Feedback can benefit you,
Not just surveys, with the Intercom and Zonka Feedback integration, you can also:
💡 The Zonka Feedback and Intercom integration is available for Inbox and will soon be available for Outbound and Operator too.
You know that Zonka Feedback's Snapshot report gives you a summarized visual of all your survey data — a total number of responses, completion rate, average time, over CX metrics, Response Trends, and Response segmentation by distribution channel.
Now you can also view Overall Location and Over Team performance trends in your Snapshot report.
Now you can also sort your responses, NPS, CES, and CSAT score in highest and lowest order as well.
💡Use Advanced Filters to get your personalized Overview Snapshot Report.
Just a couple of weeks ago, we introduced a new Web Survey Distribution Panel and now we're bringing you more enhancements to it.
In addition to choose Targeting and Behavior of Web Survey Popups and Embed, now you can also customize its Appearance. Choose where you'd like to show or hide Welcome Screen, Logo, and Progress. Also choose if you'd like the Web Survey Popup to auto-close when submitted.
Want to trigger different actions or functions when survey is opened, closed or submitted? Now you can. We've added support for onClose, onOpen, and onSubmit survey methods to trigger new action or function. For instance, if you'd like to redirect the website visitor to a different page once they've submitted a survey, you can use the onSubmit function.
💡These functions are not part of the embed code. They can be used in your website code where you install the widget.
In addition to all the Survey Templates we rolled out recently, we're now introducing Survey Themes.
Choose from pre-built survey themes or create your own to use in all your surveys.
Talk to your audience in their language. Introducing Support for Thai language in Surveys.
We've enhanced the Snapshot Report to give you more information than before. Here's all that's new in the Snapshot Report:
We've also released a lot of features in the new Survey Builder. Read more about it here.
Recap: In our last Survey Builder Update in May, we introduced the Survey Editor panel. And this month, we're launching the All-New Survey builder to make your Survey building and designing experience 10x times more fun and easy.
We've introduced a new way to manage everything in your survey builder, exposed all the options and brought them together for easy access, introduced Survey Themes to help design your surveys better and faster, and lots more.
Check out all that's new below.
Switch between Survey Editor, Survey Design & Themes, Variables, Language and Survey Settings from a sleek navigation panel on the top.
This is the old Survey Builder, but better looking. Add, re-order, structure, and view all your survey questions under this section while previewing your Survey in the center of the screen, like always.
Pick the right colors, backgrounds, and fonts that go for your Survey with Survey Themes. Choose from preset Survey Themes or create your own.
The Look & Feel editor section is also moved here with the themes so you can design your survey all in one place.
While you could always add Survey Logic to your Surveys at Zonka Feedback to make them more intelligent and intuitive. Now you can add, edit and view all the logics together in the Survey Logic section.
Manage and create Variables while working on your Survey. Personalize your surveys and make your reporting more advanced by passing data along with your Survey using Variables.
In Zonka Feedback Surveys, you can add 3 types of Variables and pass them in your Survey.
With the new Variables section in your Survey Builder, you can view, add, manage and copy variables — all in one place.
All of the Survey Settings are clubbed together in one place now as 'Settings.' So here's all that you can edit and set,
With the all-new builder, you can now do everything — create, add, customize, design, brand, integrate, and personalize your surveys — easily and more effectively 🥳
Adding Web Embed Surveys to your Web pages? Now choose if you want to display or not display the Welcome Screen on your Web Embed Surveys in your Display Options along with the layout, height and width of your Survey.
