When you're taking Website and In-App feedback, knowing the context of feedback like which page the feedback was given on, the page title, and the domain becomes very useful and in a lot of cases, is very crucial.
So, we have done a significant enhancement to our widget and in-app SDK where you can gain deeper insights into user interactions through the inclusion of context information. This context includes valuable details such as URL, Path and Domain. With this new feature, you'll have a comprehensive understanding of user behavior and engagement.
🔍 Context Information for Widgets: To provide you with richer insights, we have expanded the data captured by our widgets. The following context information is now available:
- URL: Know the exact web address where the widget was displayed, allowing you to understand user behavior within different web pages or sections of your website.
- Path: Dive deeper into user journeys by examining the specific page or route within the URL where the widget was encountered. Gain insights into how users navigate your website and where they interact with your widgets the most.
- Domain: Understand the originating domain where the widget was loaded. This information is particularly valuable if you have multiple domains or subdomains and want to analyze widget performance across different web properties.
📊 Context Information for In-App SDK: The following context information is now available:
- Screen Name: For our In-App SDK users, we've introduced the Screen Name parameter, which captures the specific screen or view where the responder has given the response.