You can now connect Freshdesk as a data source in Zonka Feedback’s AI Feedback Intelligence — making it easier to uncover key themes and sub-themes from your support conversations without manual effort.

By syncing your Freshdesk tickets, you can analyze large volumes of customer support data and gain actionable insights in real time — helping teams identify patterns, understand customer pain points, and respond more effectively.

What’s New?

With this integration, you can:

• 🔌 Sync Freshdesk tickets (historical + live) into Zonka Feedback
• ⚡ Run AI Feedback Analysis on ticket content, including ticket fields and conversation threads
• 📊 Identify hidden trends and patterns across customer issues, queries, and feedback
• 🔄 Enable real-time syncing of closed tickets to ensure your data stays current

Why This Matters

Support interactions often contain rich, unstructured feedback. With Freshdesk + Zonka Feedback, you can turn this data into structured insights — effortlessly.

Your team can:

• Understand what customers are actually experiencing
• Identify root causes of support issues at scale
• Detect recurring themes without reviewing each ticket
• Make informed decisions, faster

Perfect For:

• Support & CX Teams: Prioritize recurring issues and improve resolution quality
• Product Teams: Surface feature requests and bugs directly from user conversations
• Operations & QA Teams: Spot process breakdowns or service gaps
• Customer-Centric Leaders: Leverage support insights to guide strategic decisions

🚀 Ready to Get Started?

Want to explore how it works or need help getting set up? Reach out to us at hello@zonkafeedback.com or 👉 Book a Demo to see AI Feedback Intelligence for Freshdesk in action.