With Zonka Feedback, you can add your Team in your account and associate Customer Feedback with them - take feedback for particular Team Members, or Team Members could specifically capture their Customer Feedback. 

In such cases, it is important to know how well your Team is doing on all the parameters you're measuring. For instance, what's the Net Promoter Score or Customer Satisfaction Score or Customer Effort Score for all customers by Team Member A vs Team Member B and so on. 

We now have a Team Performance Insights Report to help you evaluate how well your Team is doing and see their performance on all questions and CX Metrics. 

How to access Team Performance Insights Report on Zonka Feedback?

Here's how you can accessing Team Performance Insights Report: 

1. Navigate Analytics in the Survey you'd like to see Team Performance Report for. 
2. Click on Insights Report. 
3. Choose Team Performance to view the Report. 

What you get in the Team Performance Report?

In the Team Performance Report, you can view the following: 

• Responses and CX Metrics against each team member and user 
• Survey Question Analysis for each team member 
• Team Member Performance Comparison
• Heatmap for Team Performance Report 

Analyzing Feedback related to Team Members was never easier! 👥 📈