Post Purchase is the perfect time to get feedback about product, purchase process and service. This helps companies measure, understand and improve Customer Experience.
Now you can trigger Post Purchase Email Surveys to customers automatically after they make a purchase on your Shopify store with the new Shopify and Zonka Feedback Integration.
Shopify is one of the most popular eCommerce platforms to help businesses sell online, on Facebook and in person.
With the Shopify and Zonka Feedback integration, you can:
- Trigger Email Surveys after an order is placed
- Trigger Email Surveys after an order is fulfilled
- Choose to send Email Surveys immediately or after a delay once the order is placed of fulfilled
- Send customer information and purchase information with the Email Survey to make filtering and segmenting Feedback and Survey Responses easy
- Measure CX Metrics like Net Promoter Score, Customer Satisfaction Score and Customer Effort Score
Taking Customer Feedback after purchase is one the best, and most non-intrusive way to know how your customers feel and boost your sales. Now with the Zonka Feedback and Shopify integration, this is made super easy for you. 🛒