We're rolling out three new native review sources in Reputation Hub — Trustpilot, Apple App Store, and Google Play Store — all syncing in real time, the moment a review is posted.

Until now, monitoring third-party reviews meant exporting CSVs, refreshing dashboards, or relying on overnight jobs. With this update, every new review lands in Reputation Hub the moment it goes live — across all three sources, with no manual sync and no waiting.

What's New?

Trustpilot

Connect your Trustpilot account once and every new review syncs into Reputation Hub in real time — alongside your survey responses, NPS scores, and other reputation signals.

Apple App Store

Connect your iOS app and Reputation Hub starts pulling reviews as users post them — across versions, ratings, and geographies.

Google Play Store

Same for Android. Connect your Play Store app and reviews stream in continuously, ready to monitor, respond to, and track.

Why Real-Time Matters

Reviews don't wait. A bad release can spike negative App Store reviews in hours, a viral product mention can flood Trustpilot overnight, and a Play Store rating shift can affect downloads before your team even sees it. With real-time sync:

• Spot negative trends as they emerge — not at end-of-week reporting
• Respond to reviews while they still matter — within the window where engagement is meaningful
• See cross-channel reputation in one view — surveys, Trustpilot, App Store, and Play Store side by side
• Trigger alerts on what counts — low ratings, recurring complaints, or surges in volume

Who Is It For?

• CX and reputation teams are monitoring brand health across surveys and third-party sources
• Mobile product teams tracking store reviews as a leading indicator of release health
• Marketing teams watching sentiment trends across campaigns and launches
• Support teams catching public complaints early and routing them to the right channel
• Leadership seeing one unified reputation view across every channel that matters

Plan Availability

Available on plans with Reputation Hub access. The same connections also work in AI Feedback Intelligence if you have access — themes, sentiment, intent, and emotion get extracted automatically on every review that comes in.

🚀 Ready to Get Started?

Got questions or want to set up the new sources for your team? Reach out to us at hello@zonkafeedback.com or 👉 Book a Demo to see real-time review sync in action.