Some feedback isn't for the whole workspace. Exec-level CX reports, account escalations, at-risk NPS alerts — until now, routing those to Slack meant putting them in a channel anyone could join.

With this update, you can send everything from Zonka Feedback to private Slack channels, so sensitive feedback reaches only the people who should see it.

What Works in Private Channels

• Response Notifications: real-time alerts in a private channel for every new survey response.
• Workflow Notifications: trigger Slack alerts to private channels from any Workflow.
• Digest Reports: schedule daily, weekly, or monthly score digests — NPS, CES, CSAT, and AI sentiment signals — to a private channel.
• Survey Distribution: send survey invitations to your team in a private channel.

🔐 How to Enable It

Invite the Zonka Feedback app to your private channel — type /invite @Zonka Feedback in the channel and hit Enter. That channel then appears in your channel picker across every Slack integration setting, marked with a lock icon.

Why It Matters

• Least-privilege by default: escalations and detractor alerts go to the response team, not the entire workspace.
• Exec reporting stays exec-only: weekly CX digests land in a leadership channel without a separate reporting workflow.
• No workaround needed: teams that avoided Slack notifications for data-sensitivity reasons can now switch them on.

Use Cases

🚨 Account escalations — Route detractor responses from named enterprise accounts to a private CSM channel instead of a general alerts feed.

📈 Leadership digests — Send the weekly NPS and sentiment digest to a private exec channel.

💬 Internal team reviews — Keep agent-level or store-level feedback inside the manager channel that acts on it.

Plan Availability

Available on all plans with the Slack integration enabled.