You can now connect your Intercom chat and message data to Zonka Feedback’s AI Feedback Intelligence to uncover key Themes and Sub-Themes from your customer conversations.

This integration makes it easier to analyze large volumes of support and chat data using AI — helping you identify common issues, trends, and opportunities without manual effort.

What’s New?

With this new data source integration, you can:

• 🔌 Sync Intercom conversations into Zonka Feedback
• ⚡ Run AI-powered Thematic Analysis on messages, support chats, and replies
• 🔍 Instantly identify patterns, issues, and feedback trends
• 🔄 Automatically sync new data from closed conversations in real time

Why You’ll Love It

Intercom is where your customer voice lives. Now, with Zonka Feedback's AI Feedback Intelligence:

• Spot recurring support issues without reading every conversation
• Cluster feedback into actionable categories and sub-categories
• Eliminate blind spots and empower every team — from support to product
• Prioritize improvements backed by real chat data

Who’s It For?

• CX & Support Teams: Surface the top issues impacting customer satisfaction
• Product Managers: Get direct insight into bugs, requests, and friction points
• Marketing & Ops: Understand sentiment, blockers, and pre-conversion drop-offs
• Leaders: Drive decisions with unfiltered, real-time customer voice