We're rolling out a native Zoho CRM integration that keeps your customer records in sync with feedback — automatically, in real time, with no manual cleanup.
The moment a survey response comes in, Zonka creates or updates the matching Contact record in Zoho. If the email already exists, the record is updated. If it doesn't, a new contact is created. No duplicates, no batch jobs, no copy-paste between tools.
What's New?
With this integration, you can:
- 🔌 Connect your Zoho CRM account to Zonka Feedback in a few clicks
- 🎯 Map any survey field — question answers, hidden variables, question attributes, response attributes, and survey attributes — to any Zoho Contact field
- 🔄 Auto-create or update contacts based on email match logic
- 📥 Sync NPS, CSAT, and CES scores as Zoho Contact fields, ready for filtering and reporting
Why It Matters
When feedback lives in one tool and customer records live in another, sales and CX teams miss the signal. With this integration:
- Scores live alongside the customer record — no more switching tabs to see if an account is at risk
- Sales follow-ups get richer — your team sees the last NPS score before they pick up the phone
- Churn signals surface earlier — low scores become visible inside the CRM where account reviews happen
- No duplicate contact hygiene work — the integration handles match logic automatically
Who Is It For?
- Sales teams running post-purchase NPS who need scores attached to the right Zoho contact
- Customer success teams monitoring account health from inside Zoho
- CX teams running support CSAT or onboarding surveys who want context to live with the customer record
- RevOps teams building churn risk views and renewal workflows in Zoho
Plan Availability
Available on Professional, Growth, and Enterprise plans.
🚀 Ready to Get Started?
Got questions or want to set it up for your team? Reach out to us at hello@zonkafeedback.com or 👉 Book a Demo to see the Zoho CRM integration in action.