Multilingual support now extends to Email and SMS surveys sent directly from Zonka Feedback. Configure one survey, and every contact receives it in their own language — from a single setup, with no separate send per language.

What's New?

🤖 Auto-Translated Templates, Ready to Refine

Your default template is automatically translated into every language you enable — you don't write each version from scratch. Switch between languages from the dropdown to review any version and adjust the wording, subject line, or layout to match your tone, then Save.

🗂️ Turn On Only the Languages You Need

In the Email or SMS channel, open Configure Template → Configure Multilingual Templates. Every language assigned to your survey appears in the list. Toggle on the ones this survey should support and Save.

📥 Language-Matched Delivery

Send via CSV upload or a segment carrying a language attribute, and each contact receives the matching template — a contact tagged "German" gets the German version. If a contact's language is blank or doesn't match an enabled language, they receive your default template, so no send is dropped.

Why It Matters

• One setup, every language: a single configuration replaces a separate send per region.
• Translation is the starting point, not the work: you refine generated copy instead of authoring it.
• No silent failures: unmatched contacts fall back to the default template rather than being skipped.

Use Cases

📊 Multi-region customer base — Upload one CSV spanning languages and let each contact get the right template automatically.

💬 Localized CSAT or NPS — Run one program across regions instead of maintaining parallel surveys per language.

Plan Availability

Available on all plans with Multilingual Support