You can now dynamically personalize each exit screen in your survey with merge fields, making your final messages more relevant, contextual, and engaging — no matter how many exit screens your survey includes.
Previously, merge fields were supported only in a single exit screen. With this upgrade, you can now use merge tags like {{contact_name}}, {{zd_ticket_id}}, and more across all exit screens within the same survey.
What You Can Merge
You can now use the following fields in each exit screen:
- 👤 Contact Variables – e.g. name, email, phone, organization
- 🕵️♀️ Hidden Variables – passed via query strings, API, or URL
- 🔗 Integration Merge Fields – Salesforce, HubSpot, Intercom, Freshdesk, and more
- 🎯 Dynamic Response Choices – Use survey inputs to personalize the final message