Having a great Customer Support team is one way to ensure the success of your business. And taking constant feedback from customers about the support they're receiving and how they perceive your Customer Support Team to be is very useful. 

Collecting feedback after a ticket is closed or updated helps you to measure both Customer Satisfaction as well as the performance and quality of your Customer Support. 

Knowing this, we introduced Zonka Feedback integration with Zendesk to make Customer Support more integrated with Customer Feedback. Zendesk is a very popular omnichannel Support and Helpdesk Software used by brands globally. 

With the Zendesk and Zonka Feedback integration, you can:

• Trigger surveys automatically after closing a ticket
• Add new Tickets in Zendesk based on Survey Responses
• Sync Survey Score to Zendesk Ticket