Introducing WhatsApp Surveys—designed to help you capture timely, actionable feedback directly on WhatsApp, in partnership with Infobip. With customizable templates, automated workflows, and real-time tracking, WhatsApp Surveys bring customer insights directly to your dashboard, enabling deeper engagement and more informed decisions.
Here are some key features of the WhatsApp Surveys
- Customizable Survey Templates: Choose from survey links, or buttons to create WhatsApp survey templates that fit your exact needs.
- Personalized Invites: Add customer-specific details to survey invites using Survey Attributes, making each survey interaction more personalized and relevant.
- Infobip Integration: Send WhatsApp surveys globally with ease. The integration with Infobip ensures reliable delivery to customers across multiple regions in just a few clicks.
- White-Labeled Sender: Brand the WhatsApp sender ID with your company’s name to maintain a consistent, professional image for all customer communication.
- Global Reach and Multilingual Surveys: Send surveys worldwide and in multiple languages, ensuring that customers across regions and cultures can respond easily.
- Trigger-Based Automation: Set up workflows to automatically send surveys following specific customer interactions—like purchases, support calls, or service completion—so feedback arrives at the perfect time.
- Real-Time Response Tracking: Track responses as they come in. The dashboard updates instantly, helping you monitor customer feedback without delay.
- Detailed Analytics: Access comprehensive reports and insights from WhatsApp survey responses, allowing you to analyze trends, satisfaction scores, and more.
How to use WhatsApp Surveys?
WhatsApp Surveys can be used literally everywhere, if you audiences are on the channel. But here are some examples of when you could use WhatsApp Surveys.
- After Purchase or Service Completion: Trigger a quick survey right after a customer completes a purchase, appointment, post delivery or service call to capture their immediate satisfaction and highlight areas to improve.
- Process and Transaction Feedback: After key milestones, like sign ups, onboarding, or renewals, gather insights into the experience to help streamline processes and increase satisfaction.
- Feedback on New Products or Features: Use surveys to gather customer reactions and usability feedback on recently launched products, features, or seasonal collections to refine offerings based on direct input.
- Experience and Quality Evaluation: Send follow-up surveys after events like deliveries, in-store visits, or onboarding sessions to assess the quality and ease of customer experiences, helping you make targeted improvements.
- Loyalty and Engagement Checks: Survey customers on their interest in loyalty programs, discounts, or additional services, allowing you to better understand what drives engagement and retention.
Ready to Start?
Explore WhatsApp Surveys in your dashboard and start collecting valuable insights through WhatsApp, powered by Infobip.