From feedback to action — all in one place.
We're excited to roll out one of our most impactful features yet — Tickets & Cases — designed to help your teams close the feedback loop and turn insights into outcomes, faster than ever.
What’s New?
With Tickets & Cases, you can now:
- Automatically convert survey responses into actionable tickets or cases
— Whether it’s a low CSAT score, an unresolved issue, or a product bug, responses can be converted into internal tasks instantly. - Track issues, manage follow-ups, and ensure resolutions from within Zonka Feedback
— No need to jump between tools. Assign, update, and resolve — all from your feedback dashboard. - Assign cases to team members with due dates and notes, keeping ownership and accountability crystal clear.
- Get real-time notifications and status updates so you never miss a beat when it comes to customer concerns.
Why You’ll Love It
- Close the loop faster: Take immediate action on negative or critical feedback
- Stay organized: Centralize customer issues, complaints, and tasks
- Improve CX: Respond to every piece of feedback with resolution, not just acknowledgment
- Boost internal collaboration: Share context, add notes, and tag teammates for efficient handling
Who Is It For?
This feature is a game-changer for:
- CX & Support Teams who need to address feedback systematically
- Product Managers tracking feature requests and bugs
- Operations Teams closing service gaps and ensuring SLAs
- Marketing & Account Managers keeping track of VIP client feedback and escalations
Seamless Integration
Tickets & Cases work hand-in-hand with your existing Zonka Feedback Workflows, Tags, CX Metrics, and Integrations like Zendesk, Freshdesk, and Jira — bringing even more automation and power to your feedback management.
🚀 Ready to Get Started?
- Head to your Response Inbox
- Select a response and click on “Create Ticket/Case”
- Assign it to your team and track it through resolution!
Got questions or want to set it up for your team? Reach out to us at hello@zonkafeedback.com or 👉 Book a Demo