Timing matters as much as targeting. A survey that lands at 3 AM in a recipient's timezone is far less likely to get a response than one that lands during their morning coffee. With Smart Send, Zonka Feedback now delivers your surveys within a preferred time window based on each recipient's local timezone — automatically.
What's New?
🌍 Timezone-Aware Delivery Smart Send detects each recipient's local timezone and holds delivery until it falls within your chosen sending window — instead of firing every survey the moment a trigger or schedule kicks off.
🕐 Three Delivery Windows to Choose From Pick the window that fits your audience:
- Morning (8:00 AM – 12:00 PM) — for a focused, start-of-day nudge
- Business Hours (8:00 AM – 5:00 PM) — the standard workday window
- Extended Day (8:00 AM – 8:00 PM) — widest reach across the day
All windows run Monday to Friday, so surveys never land on a recipient's weekend.
🔌 Works Across Every Channel Smart Send applies uniformly across Email, SMS, WhatsApp, scheduled campaigns, and workflow-triggered sends — one setting, consistent behavior everywhere.
Why This Matters
Sending at the wrong hour is one of the quietest reasons response rates underperform — recipients simply aren't in a position to engage. With Smart Send, you can:
- Improve response rates by reaching people when they're actually available
- Avoid survey fatigue from odd-hour delivery
- Maintain a consistent, professional send cadence across global audiences
- Set it once and let delivery timing take care of itself
A Note on Auto Pilot
Smart Send controls when within the day a survey is delivered based on recipient timezone. It does not change how Auto Pilot schedules recurring cycles (every 3, 6, 12 months, etc.) or its Smart Distribution logic across a cycle — those continue to work exactly as before. The two features operate independently and can be used together.
Getting Started
Go to Settings → Survey Hub → Throttling & Smart Send and toggle on Smart Send, then choose your delivery window.
👉 Learn more about Smart Sending — Help Center
Plan Availability: Available on Growth, and Enterprise plans.