We're excited to roll out Signals in the Intelligence Hub — a prioritized list of what's changing, who's at risk, and what's worth acting on right now.

Until now, Snapshot told you your scores, and Deep Dive let you explore themes — but you still had to work out what mattered most. Signals does that read for you: it turns your analyzed feedback into a ranked set of things to act on, each tied to real customer quotes.

What's New?

📈 Key Drivers — The sub-themes moving your experience most: what's trending, newly appearing, emerging fastest, and your strongest positives and negatives.

💬 Feedback Queries — What customers are asking for and asking about. A spike in questions usually points to an onboarding or documentation gap.

⚠️ Churn Signals — Relationships at risk, complaints, and time-bound Recovery Opportunities — recent high-urgency negatives where the customer still looks winnable.

🎉 Praises & Recommendations — What's working and worth protecting, ready for advocacy and testimonials.

How It Works

Every row is one sub-theme carrying that signal, with its volume, change against the previous equal period, and a sentiment bar. Expand any row to read the customer quotes behind it — for intent signals, you see the exact sentence, not the whole response. Colour follows sentiment, and for churn, complaints, and negative drivers, a rise shows red, so the things getting worse stand out immediately.

Act Without Leaving the Page

Every row has an action bar: create a ticket, post to Slack or Microsoft Teams, or send an email — each pre-filled with the sub-theme, sentiment, volume, change, and quote. Filters are global and carry over from Snapshot and Deep Dive, and CSV export respects your active filters and sort.

Why It Matters

• From data to decision: Stop interpreting dashboards — open Signals and see what to do today.
• Catch risk early: Churn and Recovery Opportunities surface at-risk relationships while they're still recoverable.
• Route in one click: Insights become tickets, messages, and emails without copy-paste.

Who Is It For?

• CX & operations leads: a daily prioritized worklist instead of a report to decode.
• Support & CS teams: recovery opportunities and complaints, ready to action.
• Product & marketing: feature requests and advocacy, surfaced automatically.

Getting Started

Signals lives under Intelligence Hub → your project → Signals tab. It needs Intelligence Hub enabled and a completed analysis run for a project

Available on all Enterprise Plans with Intelligence enabled