Introducing Public API for Contact Average CX Metrics (NPS®, CSAT, and CES)

Our enhanced Public API now allows you to fetch average CX scores like NPS®, CSAT, and CES for individual contacts. Easily track feedback trends over time, helping you monitor how customer sentiment changes after key interactions like product updates or support calls.

This feature is ideal for businesses relying on customer feedback to improve satisfaction and performance.

Available on all plans with API access. 

Start using the Public API today to gain actionable insights into customer experience!