We’re thrilled to announce a brand-new addition to Zonka Feedback: Online Reputation Management with Google Reviews. Now you can take complete control of your Google Business Profile reviews — all from within Zonka Feedback.

Key Features

• Seamless Google Business Profile Connection: Instantly connect your Google Business Profile and automatically sync all your customer reviews into your Zonka Feedback inbox.
• Real-Time Review Sync: Stay updated without delay — reviews are synced in real time the moment they are added.
• Review Analytics & Reports: Access in-depth analytics and detailed reports to understand review trends and performance over time.
• Sentiment Analysis: Get automated sentiment reports to quickly gauge customer feelings and spot issues before they escalate.
• Close the Feedback Loop: Reply to reviews directly from your inbox, ensuring faster responses and improved customer engagement.
• Smart Workflows: Trigger automated workflows based on review content — route negative feedback to support, celebrate positive reviews with your team, and more.
• Location-Based Insights: Compare reviews across multiple business locations and generate location-specific reports for smarter decision-making.

Who Is It For?

• Businesses with one or multiple locations that rely on Google Reviews to attract new customers.
• CX, Marketing, and Operations Teams who want to monitor, analyze, and respond to reviews effortlessly.
• Franchise and location-based businesses needing location-wise reporting and benchmarking.

Ready to elevate your online reputation?
👉 Learn More | Book a Demo