The Edit Survey Response feature enables users to edit and update original response comments and ratings directly from the Response Inbox.

This means that key metrics like NPS (Net Promoter Score) and CSAT (Customer Satisfaction Score) can now be updated quickly and easily — ensuring your data remains accurate and up to date.

Features

• Edit Anytime: Make quick corrections or updates to responses without re-collecting feedback.
• Ensure Accuracy: Keep your NPS and CSAT reports reliable with clean, corrected data.
• Simplify Workflows: Adjust feedback directly from the Response Inbox for faster updates and better control.

🎯 Availability

This feature is available on request.
To enable Edit Survey Response for your account, please reach out to your Account Manager or write to us at hello@zonkafeedback.com.