Send automated emails to customers and respondents — in a new, better and simplief way.  

With Zonka Feedback, you could set up automated emails to your respondents when a new feedback was received. Now we have updated the module with design + functional improvements to simplify the process for you. 

Auto Email Responders are very handy to 

• Send an acknowledgement to all respondents 
• Reach out to respondents with different messaging based on CX Metrics - NPS, CES and CSAT scores 
• Ensure communication between your company and customers 
• Set up testimonial requests 
• Automate CX 

With the new Auto Responder Module, you can get — 

• Pre-existing templates: Wondering the messaging to use for different respondents based on scores? Take advantage of pre-existing expert templates, variables and get started quicker in sending replies to your respondents. 
• Send Auto Emails to All: Trigger thank you emails to all your respondents as soon as they have given feedback. 
• Send Auto Emails based on CX Metrics: Compose different messages based on the score — NPS, CES and CSAT-based.