With this update, you can now require respondents to verify their email address or mobile number using a One-Time Password (OTP) before they begin a survey. This ensures that responses come from real users while also helping you automatically capture and store verified contact information for future engagement.

Key Features

🔐 Email & Mobile OTP Verification

You can now add an OTP verification step before a survey begins, where respondents verify their email address or mobile number to proceed. Once verified, the respondent can start the survey seamlessly.

This adds an extra layer of validation to your surveys and helps maintain the quality of feedback collected.

👤 Automatic Contact Creation & Saving

When respondents verify their email or mobile number, the system can automatically save them as a contact in Zonka Feedback. This makes it easier to manage contacts and use them for future feedback campaigns or engagement workflows.

🛡️ Verified and Authentic Responses

OTP verification ensures that survey responses come from verified users, reducing spam, duplicate entries, and inaccurate responses.

Why This Matters

Collecting feedback from verified respondents allows you to build more trustworthy insights and stronger customer profiles.

With verified contact information, teams can:

• Maintain clean and reliable customer data
• Follow up on feedback more effectively
• Build targeted outreach and feedback campaigns
• Reduce fake or duplicate responses

Plan Availability

The Email and Mobile OTP Verification feature is available on:

• Growth Plan
• Enterprise Plan