Many businesses already use SMSes to communicate with their customers - marketing messages, confirmation SMSes and more. In such cases, it makes sense to use the same gateway account to send SMS Surveys to customers.
With Zonka Feedback, you can now connect your own SMS Gateway Account and send SMS Surveys to customers through the same. You can either use an existing SMS Gateway Account or sign up for a new one, add your API credentials to Zonka Feedback and connect your account.
When you connect your own SMS Gateway Account, the surveys are composed and set in Zonka Feedback and are sent from your SMS Gateway Account.
When to use this?
You can use this option in multiple scenarios.
- If you already have an SMS Gateway account, you can connect it directly.
- If you'd like to control the cost of SMSes and monitor it at all times.
Which SMS Gateways are supported?
We currently support Twilio and SMS Gupshup SMS Gateways. Other SMS Gateways can also be connected in the Enterprise Plan, at an additional cost.
Which plans support connecting your SMS Gateway?
You can connect your own SMS Gateway account in any plan.
Read all about SMS Surveys here.