We’re happy to roll out support for Trustpilot as a Data Source in AI Feedback Intelligence. You can now sync Trustpilot reviews into Zonka Feedback and let our AI do the heavy lifting — uncovering patterns, themes, and sub-themes from your public customer feedback

What’s New?

With this new integration, you can:

• 🔌 Connect your Trustpilot account to Zonka Feedback
• 📥 Import reviews by volume or date
• 🤖 Use AI-powered Thematic Analysis to uncover sentiment trends, praise, and pain points
• 🗂️ Organize feedback into digestible Themes & Sub-Themes for better decision-making

Why It Matters

Your Trustpilot reviews are a goldmine of feedback — but manually analyzing hundreds (or thousands) of them is overwhelming. With AI Feedback Intelligence, you can:

• Detect what customers love or dislike about your product, service, or experience
• Spot trending concerns like delivery delays, poor support, or product quality
• Identify hidden opportunities from unsolicited praise or suggestions
• Save time while gaining deeper, structured insights

Who Is It For?

• Customer Experience & Support Teams: Monitor and address recurring complaints
• Marketing Teams: Track brand sentiment and highlight customer love in campaigns
• Product Teams: Use unsolicited feature feedback to guide roadmaps
• Leadership: Understand customer trust at scale to inform strategy