The Team Selection question allows the selection of the team member, agent, manager, or staff member that the customer dealt with in their interaction with your company. 

We designed this question initially for offline businesses, like restaurants, hotels, clubs, stores and so on and this was possible to add only in the pre-capture screens where the team members could select their names before handing over the tablets or feedback devices to the guests. 

But with product feedback and customer service feedback, we now have multiple use cases where customers and respondents can select the agent or team member they dealt with themselves. So we have now added the ability to add the Team Member question within the survey itself for respondents to select it. 

The team member question can now be added on any screen, and you can choose the users and agents who should be displayed in the dropdown for respondents to select.