Thales Data Protection Demand has updated the Identity Provider (IDP) used in the DPoD platform to Thales OneWelcome Identity Platform in the Europe region. The North America region was migrated on February 22nd, 2025. 

This update enables the platform to provide modern authentication options to users while simplifying logins for users that manage multiple tenants on the platform. Feature updates include: 

• Improved login flow 
• Improved registration flow 
• Improved user account management flows 
• Added method to switch between tenants 
• Removed vanity URLs from tenants 
• Removed vanity service provider registration pages 

North America users can now access DPoD through the login portal at https://welcome.dpondemand.io. You will need to register a new MFA token on the initial login.  

We recommend that all Luna Cloud HSM users download a new client to ensure continued connection and performance following the migration. For more information see Upgrade Client. If you have additional questions about the migration see the DPoD IDP Migration FAQ. 

Please be aware of the following known issue when using the new login portal: 

Issue: During the login process TOTP authentication can fail and the error message: "Service temporarily unavailable, please try again later" displays.  
Workaround: Click Go back in the user interface and reenter the TOTP or enter a new TOTP. 

Thales Data Protection Demand has updated the Identity Provider (IDP) used in the DPoD platform to Thales OneWelcome Identity Platform in the North America region. The Europe region will be migrated on March 8th, 2025. 

This update enables the platform to provide modern authentication options to users while simplifying logins for users that manage multiple tenants on the platform. Feature updates include: 

• Improved login flow 
• Improved registration flow 
• Improved user account management flows 
• Added method to switch between tenants 
• Removed vanity URLs from tenants 
• Removed vanity service provider registration pages 

North America users can now access DPoD through the login portal at https://welcome.dpondemand.io. You will need to register a new MFA token on the initial login.  

We recommend that all Luna Cloud HSM users download a new client to ensure continued connection and performance following the migration. For more information see Upgrade Client. If you have additional questions about the migration see the DPoD IDP Migration FAQ. 

Please be aware of the following known issue when using the new login portal: 

Issue: During the login process TOTP authentication can fail and the error message: "Service temporarily unavailable, please try again later" displays.  
Workaround: Click Go back in the user interface and reenter the TOTP or enter a new TOTP. 

Thales is changing the Identity Provider (IDP) used in the DPoD platform to Thales OneWelcome Identity Platform. This enables the platform to provide modern authentication options to users as well as simplifying logins for users that manage multiple tenants on the platform.

Thales will migrate each region per the schedule below.

• North America: February 22, 2025
• Europe: March 8, 2025

A maintenance window with exact timing for the migrations and service impacts will be shared through the DPoD Status Page. We recommend subscribing to the status page to be notified of any updates or schedule changes.

After the migration DPoD will be accessible through the new login URL - https://welcome.dpondemand.io, and users will receive instructions to register a new MFA OTP with their device on their first login.

If you have additional questions regarding the IDP migration to One Welcome, please consult the DPoD IDP Migration FAQ on thalesdocs.com. 

Early in 2025 Thales Data Protection on Demand (DPoD) will be changing the Identity Provider (IDP) used in the DPoD platform to Thales OneWelcome. New Certificate authority CRLs and OCSPs will be added.  

For more information about the IDP migration see the DPoD IDP Migration FAQ.

Early in 2025 Thales Data Protection on Demand (DPoD) will be changing the Identity Provider (IDP) used in the DPoD platform to Thales OneWelcome. To ensure continued network connectivity between your Luna Cloud HSM client and the service partition please ensure that you update your include lists to allow the Thales OneWelcome fully qualified domain names. The Luna Cloud HSM data centers are configured with floating IP addresses and as a result of this configuration we do not support using static IP addresses or hardcoded IP addresses to access the services. 

For more information about the IDP migration see the DPoD IDP Migration FAQ. For more information about configuring and troubleshooting your client connection see Client Network Connectivity and Troubleshooting the Client Connection.

Thales Data Protection on Demand (DPoD) will be changing the Identity Provider (IDP) used in the DPoD platform to Thales OneWelcome. This update enables the platform to provide modern authentication options as well as simplifying logins for users that manage multiple tenants on the platform. 

For more information about this upcoming change and potential impacts to you please see the DPoD IDP Migration FAQ.

The Thales Data Protection on Demand Terms of Service have been updated. Please review the Terms of Service for more information.

Plugin version 2.5.0 with the HSM client 10.7.2 is now available for download from Thales Data Protection on Demand for Luna Cloud HSM services.

See Upgrade Client for more information about upgrading your client.

Users are encouraged to upgrade to this latest client version and ensure it is supported in accordance with the Universal Client Supported Versions with Luna Cloud HSM table.

Added 

Luna client uses the existing config file

Customers can use the client without having to configure the "ChrystokiConfigurationPath" environment variable first.

Grouping startup for P11 commands in the plugin

The client startup time was very slow. To address this issue we now group the P11 commands together and send them as one to reduce the turnaround time.

Changed

- Using 10.7.2 or higher, users are no longer required to run setenv to configure the client to connect to the Luna Cloud HSM Service. However, setenv may still be used to configure the client for hybrid use cases or integrations where setting the ChrystokiConfigurationPath is required.
Please see Unpack the client for more information.

- Users can connect to a Luna Cloud HSM service by running the Luna Client in a docker container.
Please see Create a Docker Container to Access a Luna Cloud HSM Service for more information.

- A number of enhancements has been added to the LCH support tool. 
The support tool now creates an output file containing additional logging generated by running lunacm. It will also tell you the file was created, its name and the amount of time taken to run each test.
Please see Client connectivity support tool for more information.

In the upcoming release of FW 3.0 for Luna Cloud HSM, CPv1 will be removed from FIPS firmware support as it is no longer compliant with 140-3. As this only affects FIPS mode, all affected users should use CPv4 or transition service to non-FIPS mode. If Luna Network HSM users want to clone to Luna Cloud HSM with a FIPS partition they will have to use Luna 7.8 or higher. See Universal Cloning for more information.

In advance of upcoming enhancements to Luna Cloud HSM we wish to remind our customer base that client versions 10.2, 10.3 and 10.4 are no longer supported by the service and must be upgraded.

Although these client versions will continue to function today, future upgrades to the Cloud HSM Service will render them inoperable.

Users must upgrade to a supported client version before August 27, 2024.

Full instructions for upgrading the client can be found in the thalesdocs.com documentation; https://thalesdocs.com/dpod/services/luna_cloud_hsm/client/upgrade/index.html

For more details please visit our Customer Support Portal.