The public endpoints  GET /v1/backoffice/accountStatuses and  GET /v1/backoffice/accountStatuses/{id}are deprecated and will be removed in a future release.
If you rely on them to know the status of a Tenant under your Service Provider, or for your own Tenant regarding the existence of an initial Service Election, you can use GET /v1/backoffice/serviceAgreements/{tenantId}to get the same information to determine if an initial Service Election has been submitted, approved or expired.

NOTE: The GET /v1/backoffice/subscriptions endpoint returns a list of existing subscriptions for:

• The current tenant, or
• A specified tenant (if one is provided),

…but not for any particular requested subscription.

The Luna Cloud HSM Client Deprecation List has been updated to reflect the latest versions that are available for continued support. It is recommended  to update to the latest supported client as soon as possible to avoid service disruptions.

This is the link to the updated Deprecated List.

The Thales Data Protection on Demand Terms of Service has been updated and is now included in the Thales Cyber Security Products End User Agreement. 

Please review the updated terms at its new location, https://cpl.thalesgroup.com/legal, for more information.

Thales Data Protection Demand has updated the Identity Provider (IDP) used in the DPoD platform to Thales OneWelcome Identity Platform in the Europe region. The North America region was migrated on February 22nd, 2025. 

This update enables the platform to provide modern authentication options to users while simplifying logins for users that manage multiple tenants on the platform. Feature updates include: 

• Improved login flow 
• Improved registration flow 
• Improved user account management flows 
• Added method to switch between tenants 
• Removed vanity URLs from tenants 
• Removed vanity service provider registration pages 

North America users can now access DPoD through the login portal at https://welcome.dpondemand.io. You will need to register a new MFA token on the initial login.  

We recommend that all Luna Cloud HSM users download a new client to ensure continued connection and performance following the migration. For more information see Upgrade Client. If you have additional questions about the migration see the DPoD IDP Migration FAQ. 

Please be aware of the following known issue when using the new login portal: 

Issue: During the login process TOTP authentication can fail and the error message: "Service temporarily unavailable, please try again later" displays.  
Workaround: Click Go back in the user interface and reenter the TOTP or enter a new TOTP. 

Thales Data Protection Demand has updated the Identity Provider (IDP) used in the DPoD platform to Thales OneWelcome Identity Platform in the North America region. The Europe region will be migrated on March 8th, 2025. 

This update enables the platform to provide modern authentication options to users while simplifying logins for users that manage multiple tenants on the platform. Feature updates include: 

• Improved login flow 
• Improved registration flow 
• Improved user account management flows 
• Added method to switch between tenants 
• Removed vanity URLs from tenants 
• Removed vanity service provider registration pages 

North America users can now access DPoD through the login portal at https://welcome.dpondemand.io. You will need to register a new MFA token on the initial login.  

We recommend that all Luna Cloud HSM users download a new client to ensure continued connection and performance following the migration. For more information see Upgrade Client. If you have additional questions about the migration see the DPoD IDP Migration FAQ. 

Please be aware of the following known issue when using the new login portal: 

Issue: During the login process TOTP authentication can fail and the error message: "Service temporarily unavailable, please try again later" displays.  
Workaround: Click Go back in the user interface and reenter the TOTP or enter a new TOTP. 

The Thales Data Protection on Demand Terms of Service have been updated. Please review the Terms of Service for more information.

Thales Data Protection on Demand (DPoD) audit logs for Luna Cloud HSM and CipherTrust Data Security Platform as a Service (CDSPaaS) service instances are now available through the tenant user interface. You can generate, review, and download audit logs for services in your tenant using your tenants Logs page. For more information about viewing and downloading audit logs through the tenant user interface see Audit Logging.

Luna Cloud HSM Datacenters are now configured with a floating IP address. Users should be aware that any client configuration that relies on a static IP address configuration will no longer function. 

Please see the Client Network Connectivity Documentation for information about configuring your client environment. Thales does not recommend using any static IP filtering when accessing the service. Should your configuration require the use of static IP address filtering, please contact Thales Customer Support for more information.

The certificate CA provider for the platform authentication service is being changed to Sectigo, a global leader in digital identity security solutions. The scheduled time for this change is detailed on the DPoD Status Dashboard. 

Please be aware that you may need to update your system's certificates and ensure that CA CRL and OCSP endpoints are reachable in accordance with this change. 

If you require assistance or have any inquiries please contact our Support Team using the Thales Customer Support Portal.

The Service Provider Tenant Usage Report and the associated tenants/usageReport, tenants/usageDetails, and service_instances/usageDetails endpoints have been removed from the platform.

As an alternative use the Service Report in the DPoD service provider tenant or the /v1/service_instances/usageBillingReport endpoint, and the  /v1/backoffice/serviceAgreements{tenantId} endpoint to compile tenant usage information.