Early in 2025 Thales Data Protection on Demand (DPoD) will be changing the Identity Provider (IDP) used in the DPoD platform to Thales OneWelcome. To ensure continued network connectivity between your Luna Cloud HSM client and the service partition please ensure that you update your include lists to allow the Thales OneWelcome fully qualified domain names. The Luna Cloud HSM data centers are configured with floating IP addresses and as a result of this configuration we do not support using static IP addresses or hardcoded IP addresses to access the services.
For more information about the IDP migration see the DPoD IDP Migration FAQ. For more information about configuring and troubleshooting your client connection see Client Network Connectivity and Troubleshooting the Client Connection.