Fixed Issue: Resolved a problem that prevented some users from viewing Luna Cloud HSM snapshots. This fix enhances the user experience and ensures that all snapshots are accessible as intended.
Fixed Issue: Resolved a problem that prevented some users from viewing Luna Cloud HSM snapshots. This fix enhances the user experience and ensures that all snapshots are accessible as intended.
As part of our ongoing infrastructure improvements, the One Welcome Identity Platform, which is used for authenticating users and Luna Clients, will be transitioning to use a new Certificate Authority (CA) in the upcoming weeks. The exact timing for this change will be posted in a maintenance window on the DPoD status page.
This change will be largely transparent to the majority of users. However, we would like to draw particular attention to users of the Luna Cloud HSM service. It is imperative to ensure that the Certificate Revocation List (CRL) distribution points for the Globalsign CA (http://crl.globalsign.com/) are accessible to your client to maintain uninterrupted service.
For a detailed overview of the network requirements for the Luna Cloud HSM service, please refer to the Client Network Connectivity documentation available on thalesdocs.com
Should you have any questions or require further clarification regarding this change, please do not hesitate to contact our support team.
The new Luna Cloud HSM Snapshot feature is now available to all users. Service snapshots allow Luna Cloud HSM users to restore their service partition to a previous snapshot to recover from zeroization or accidental deletion of keys. A snapshot is a complete capture of the state of the partition that includes all partition objects, (e.g keys and certificates), as well as the current state of credentials for partition users.
Luna Cloud HSM Service snapshots are introduced with the following supported items:
See Service Snapshots for creating, deleting and restoring information.
The public endpoints GET /v1/backoffice/accountStatuses and GET /v1/backoffice/accountStatuses/{id}are deprecated and will be removed in a future release.
If you rely on them to know the status of a Tenant under your Service Provider, or for your own Tenant regarding the existence of an initial Service Election, you can use GET /v1/backoffice/serviceAgreements/{tenantId}to get the same information to determine if an initial Service Election has been submitted, approved or expired.
NOTE: The GET /v1/backoffice/subscriptions endpoint returns a list of existing subscriptions for:
…but not for any particular requested subscription.
The Luna Cloud HSM Client Deprecation List has been updated to reflect the latest versions that are available for continued support. It is recommended to update to the latest supported client as soon as possible to avoid service disruptions.
This is the link to the updated Deprecated List.
The Thales Data Protection on Demand Terms of Service has been updated and is now included in the Thales Cyber Security Products End User Agreement.
Please review the updated terms at its new location, https://cpl.thalesgroup.com/legal, for more information.
Thales Data Protection Demand has updated the Identity Provider (IDP) used in the DPoD platform to Thales OneWelcome Identity Platform in the Europe region. The North America region was migrated on February 22nd, 2025.
This update enables the platform to provide modern authentication options to users while simplifying logins for users that manage multiple tenants on the platform. Feature updates include:
North America users can now access DPoD through the login portal at https://welcome.dpondemand.io. You will need to register a new MFA token on the initial login.
We recommend that all Luna Cloud HSM users download a new client to ensure continued connection and performance following the migration. For more information see Upgrade Client. If you have additional questions about the migration see the DPoD IDP Migration FAQ.
Please be aware of the following known issue when using the new login portal:
Issue: During the login process TOTP authentication can fail and the error message: "Service temporarily unavailable, please try again later" displays.
Workaround: Click Go back in the user interface and reenter the TOTP or enter a new TOTP.
Thales Data Protection Demand has updated the Identity Provider (IDP) used in the DPoD platform to Thales OneWelcome Identity Platform in the North America region. The Europe region will be migrated on March 8th, 2025.
This update enables the platform to provide modern authentication options to users while simplifying logins for users that manage multiple tenants on the platform. Feature updates include:
North America users can now access DPoD through the login portal at https://welcome.dpondemand.io. You will need to register a new MFA token on the initial login.
We recommend that all Luna Cloud HSM users download a new client to ensure continued connection and performance following the migration. For more information see Upgrade Client. If you have additional questions about the migration see the DPoD IDP Migration FAQ.
Please be aware of the following known issue when using the new login portal:
Issue: During the login process TOTP authentication can fail and the error message: "Service temporarily unavailable, please try again later" displays.
Workaround: Click Go back in the user interface and reenter the TOTP or enter a new TOTP.
The Thales Data Protection on Demand Terms of Service have been updated. Please review the Terms of Service for more information.
Thales Data Protection on Demand (DPoD) audit logs for Luna Cloud HSM and CipherTrust Data Security Platform as a Service (CDSPaaS) service instances are now available through the tenant user interface. You can generate, review, and download audit logs for services in your tenant using your tenants Logs page. For more information about viewing and downloading audit logs through the tenant user interface see Audit Logging.
