Thales Data Protection Demand has updated the Identity Provider (IDP) used in the DPoD platform to Thales OneWelcome Identity Platform in the Europe region. The North America region was migrated on February 22nd, 2025. 

This update enables the platform to provide modern authentication options to users while simplifying logins for users that manage multiple tenants on the platform. Feature updates include: 

• Improved login flow 
• Improved registration flow 
• Improved user account management flows 
• Added method to switch between tenants 
• Removed vanity URLs from tenants 
• Removed vanity service provider registration pages 

North America users can now access DPoD through the login portal at https://welcome.dpondemand.io. You will need to register a new MFA token on the initial login.  

We recommend that all Luna Cloud HSM users download a new client to ensure continued connection and performance following the migration. For more information see Upgrade Client. If you have additional questions about the migration see the DPoD IDP Migration FAQ. 

Please be aware of the following known issue when using the new login portal: 

Issue: During the login process TOTP authentication can fail and the error message: "Service temporarily unavailable, please try again later" displays.  
Workaround: Click Go back in the user interface and reenter the TOTP or enter a new TOTP. 

Thales Data Protection Demand has updated the Identity Provider (IDP) used in the DPoD platform to Thales OneWelcome Identity Platform in the North America region. The Europe region will be migrated on March 8th, 2025. 

This update enables the platform to provide modern authentication options to users while simplifying logins for users that manage multiple tenants on the platform. Feature updates include: 

• Improved login flow 
• Improved registration flow 
• Improved user account management flows 
• Added method to switch between tenants 
• Removed vanity URLs from tenants 
• Removed vanity service provider registration pages 

North America users can now access DPoD through the login portal at https://welcome.dpondemand.io. You will need to register a new MFA token on the initial login.  

We recommend that all Luna Cloud HSM users download a new client to ensure continued connection and performance following the migration. For more information see Upgrade Client. If you have additional questions about the migration see the DPoD IDP Migration FAQ. 

Please be aware of the following known issue when using the new login portal: 

Issue: During the login process TOTP authentication can fail and the error message: "Service temporarily unavailable, please try again later" displays.  
Workaround: Click Go back in the user interface and reenter the TOTP or enter a new TOTP. 

The Thales Data Protection on Demand Terms of Service have been updated. Please review the Terms of Service for more information.

Luna Cloud HSM Datacenters are now configured with a floating IP address. Users should be aware that any client configuration that relies on a static IP address configuration will no longer function. 

Please see the Client Network Connectivity Documentation for information about configuring your client environment. Thales does not recommend using any static IP filtering when accessing the service. Should your configuration require the use of static IP address filtering, please contact Thales Customer Support for more information.

The certificate CA provider for the platform authentication service is being changed to Sectigo, a global leader in digital identity security solutions. The scheduled time for this change is detailed on the DPoD Status Dashboard. 

Please be aware that you may need to update your system's certificates and ensure that CA CRL and OCSP endpoints are reachable in accordance with this change. 

If you require assistance or have any inquiries please contact our Support Team using the Thales Customer Support Portal.

Users can now subscribe to individual components through the Thales Data Protection on Demand Status Page. When you subscribe to updates you can specify the DPoD components, services and regions that you would like to receive updates for. 

To become a subscriber or update your subscription visit the Thales Data Protection on Demand Status Page and click Subscribe to Updates. 

Thales Data Protection on Demand has updated the procedure for purchasing service subscriptions. Services can now be purchased through the subscriptions tab in the DPoD user interface instead of the services tab. This includes subscribing to new services, renewing expiring subscriptions, or adding quantities to an existing subscription. 

For more information see Purchasing a Service Subscription.

Thales Data Protection on Demand has made the following changes to how billing and service subscriptions work in DPoD:

• The trial state no longer applies to the tenant, tenants are instead entitled to a 30-day evaluation period for each unique DPoD service type. The trial begins when you first create a new DPoD service of a service type and deleting the service does not stop or pause the trial.
• The Service Elections submission and approval process remains unchanged, but it now triggers the conversion of trial subscriptions to production subscriptions or directly creates production subscriptions. When a service elections form is processed the selected service types become paid subscriptions.
• Service providers, tenant administrators and application owners can review their subscription data using the Subscriptions tab in the DPoD GUI.
• All services of a new service type provisioned after April 15th are "Trial" subscriptions, with a 30-day evaluation. 

Tenants that have an accepted Service Elections form will have the following changes: 

• All paid subscriptions (DPoD Monthly, DPoD Term, Google) will be visible from the Subscriptions tab in the DPoD GUI.
• All services created before April 15th under a service elections form become "Term" (or "Uncommitted" if the Term is expired) subscriptions.
• All services created before April 15th and not under a service elections form become "Uncommitted" subscriptions.

Tenants that do not have an accepted Service Elections form will have the following changes:

• All existing services become "Trial" subscriptions, beginning April 15th, with a 30-day evaluation. 

Note: If your tenant is unable to retrieve and display subscriptions please contact Thales support to resolve the issue. You will be unable to provision new services until the issue is resolved. 

When Max Session Objects goes over 100 the user will now receive the following error message: CKR_MAX_OBJECT_COUNT_EXCEEDED.

Previously there was no session object limit set therefore there was no message sent to the user.

The firmware versions for Luna Cloud HSM Services operating in NA and EU non-FIPS environments have been updated. The current firmware version based on region and FIPS mode are as follows:

• NA FIPS - 1.5
• NA non-FIPS - 2.0
• EU FIPS - 1.5
• EU non-FIPS - 2.0 

Universal Cloning

Universal Cloning (CPv4) is now a supported feature when combining UC 10.5.0 and Firmware 2.0. Universal Cloning can be used for key migration to any trusted Thales HSMs that also support the Universal Cloning protocol.

In order to use the Universal Cloning feature, the following must be true:

• you have a Luna Client at version UC 10.5.0 or newer
• you have Firmware at version 2.0 or newer
• the source partition's security policy allows cloning of private and secret keys

NOTE: You can only clone between initialized partitions, and they must have the same cloning domain (secret), which is provided at the time of initialization.

More info can be found here: Universal Cloning.