Fixed an issue where subscription details were not returned in the DPoD management portal for Service Provider users.

Resulting from recent upgrades in our back office systems users will notice the following changes in the Subscriptions table:

• New Subscription Numbers - All subscriptions are assigned a new identification number. The previously used subscription id will appear in parenthesis "()" in the number column.
• Term End Date Display- Prior to this change, the table would show a 12 month term start date as Jan 1 2025 and end date as Jan 1 2025. Going forward will show a 12 month term start date as Jan 1 2025 and end date as Dec 31 2025.
• New Overage Line - Subscriptions with an overage usage component now include a separate line item for overage.

The Luna Cloud HSM client bundle is updated to include the 10.9.0 Universal Client. Users are encouraged to upgrade to this latest client version and ensure it is supported in accordance with the Universal Client Supported Versions with Luna Cloud HSM table.

See Upgrade Client for more information about upgrading your client.

Bugs fixed 

Resolved an Invalid memory access issue when running on a Windows Cloud Plugin. 

Fixed Issue: Resolved a problem that prevented some users from viewing  Luna Cloud HSM snapshots. This fix enhances the user experience and ensures that all snapshots are accessible as intended.

The Luna Cloud HSM Client Deprecation List has been updated to reflect the latest versions that are available for continued support. It is recommended  to update to the latest supported client as soon as possible to avoid service disruptions.

This is the link to the updated Deprecated List.

The Thales Data Protection on Demand Terms of Service has been updated and is now included in the Thales Cyber Security Products End User Agreement. 

Please review the updated terms at its new location, https://cpl.thalesgroup.com/legal, for more information.

Thales Data Protection Demand has updated the Identity Provider (IDP) used in the DPoD platform to Thales OneWelcome Identity Platform in the Europe region. The North America region was migrated on February 22nd, 2025. 

This update enables the platform to provide modern authentication options to users while simplifying logins for users that manage multiple tenants on the platform. Feature updates include: 

• Improved login flow 
• Improved registration flow 
• Improved user account management flows 
• Added method to switch between tenants 
• Removed vanity URLs from tenants 
• Removed vanity service provider registration pages 

North America users can now access DPoD through the login portal at https://welcome.dpondemand.io. You will need to register a new MFA token on the initial login.  

We recommend that all Luna Cloud HSM users download a new client to ensure continued connection and performance following the migration. For more information see Upgrade Client. If you have additional questions about the migration see the DPoD IDP Migration FAQ. 

Please be aware of the following known issue when using the new login portal: 

Issue: During the login process TOTP authentication can fail and the error message: "Service temporarily unavailable, please try again later" displays.  
Workaround: Click Go back in the user interface and reenter the TOTP or enter a new TOTP. 

Thales Data Protection Demand has updated the Identity Provider (IDP) used in the DPoD platform to Thales OneWelcome Identity Platform in the North America region. The Europe region will be migrated on March 8th, 2025. 

This update enables the platform to provide modern authentication options to users while simplifying logins for users that manage multiple tenants on the platform. Feature updates include: 

• Improved login flow 
• Improved registration flow 
• Improved user account management flows 
• Added method to switch between tenants 
• Removed vanity URLs from tenants 
• Removed vanity service provider registration pages 

North America users can now access DPoD through the login portal at https://welcome.dpondemand.io. You will need to register a new MFA token on the initial login.  

We recommend that all Luna Cloud HSM users download a new client to ensure continued connection and performance following the migration. For more information see Upgrade Client. If you have additional questions about the migration see the DPoD IDP Migration FAQ. 

Please be aware of the following known issue when using the new login portal: 

Issue: During the login process TOTP authentication can fail and the error message: "Service temporarily unavailable, please try again later" displays.  
Workaround: Click Go back in the user interface and reenter the TOTP or enter a new TOTP. 

The Thales Data Protection on Demand Terms of Service have been updated. Please review the Terms of Service for more information.

In the upcoming release of FW 3.0 for Luna Cloud HSM, CPv1 will be removed from FIPS firmware support as it is no longer compliant with 140-3. As this only affects FIPS mode, all affected users should use CPv4 or transition service to non-FIPS mode. If Luna Network HSM users want to clone to Luna Cloud HSM with a FIPS partition they will have to use Luna 7.8 or higher. See Universal Cloning for more information.