Thales Data Protection on Demand has made the following changes to how billing and service subscriptions work in DPoD:
- The trial state no longer applies to the tenant, tenants are instead entitled to a 30-day evaluation period for each unique DPoD service type. The trial begins when you first create a new DPoD service of a service type and deleting the service does not stop or pause the trial.
- The Service Elections submission and approval process remains unchanged, but it now triggers the conversion of trial subscriptions to production subscriptions or directly creates production subscriptions. When a service elections form is processed the selected service types become paid subscriptions.
- Service providers, tenant administrators and application owners can review their subscription data using the Subscriptions tab in the DPoD GUI.
- All services of a new service type provisioned after April 15th are "Trial" subscriptions, with a 30-day evaluation.
Tenants that have an accepted Service Elections form will have the following changes:
- All paid subscriptions (DPoD Monthly, DPoD Term, Google) will be visible from the Subscriptions tab in the DPoD GUI.
- All services created before April 15th under a service elections form become "Term" (or "Uncommitted" if the Term is expired) subscriptions.
- All services created before April 15th and not under a service elections form become "Uncommitted" subscriptions.
Tenants that do not have an accepted Service Elections form will have the following changes:
- All existing services become "Trial" subscriptions, beginning April 15th, with a 30-day evaluation.
Note: If your tenant is unable to retrieve and display subscriptions please contact Thales support to resolve the issue. You will be unable to provision new services until the issue is resolved.
