Change in CA Provider

The certificate CA provider for the platform authentication service is being changed to Sectigo, a global leader in digital identity security solutions. The scheduled time for this change is detailed on the DPoD Status Dashboard

Please be aware that you may need to update your system's certificates and ensure that CA CRL and OCSP endpoints are reachable in accordance with this change. 

If you require assistance or have any inquiries please contact our Support Team using the Thales Customer Support Portal.

Floating IP for Luna Cloud HSM Datacenters

Starting in January 2024, Luna Cloud HSM Datacenters will be configured with a floating IP address. Users should be aware that any client configuration that relies on a static IP address configuration will no longer operate once this change is made. Please consult the Client Network Connectivity Documentation for information about configuring your client environment. Thales does not recommend using any static IP filtering when accessing the service. Should your configuration require the use of static IP address filtering, please contact Thales Customer Support for more information.

The Luna Cloud HSM for DKE service is now available

The Luna Cloud HSM for DKE service is now available for trial and subscription. 

Provision the service through your Thales DPoD Tenant to access a Luna Cloud HSM partition and the Luna Key Broker for Microsoft DKE service software. Use the service software to create a Microsoft DKE endpoint by running the included container and connecting the Luna Cloud HSM service for secure storage of DKE cryptographic keys. 

See the Luna Cloud HSM for DKE documentation for more information about provisioning and configuring the service.

DPoD Status Page Supports Component Subscription

Users can now subscribe to individual components through the Thales Data Protection on Demand Status Page. When you subscribe to updates you can specify the DPoD components, services and regions that you would like to receive updates for. 

To become a subscriber or update your subscription visit the Thales Data Protection on Demand Status Page and click Subscribe to Updates

Updates to Purchasing a Service Subscription

Thales Data Protection on Demand has updated the procedure for purchasing service subscriptions. Services can now be purchased through the subscriptions tab in the DPoD user interface instead of the services tab. This includes subscribing to new services, renewing expiring subscriptions, or adding quantities to an existing subscription. 

For more information see Purchasing a Service Subscription.

The Support Tool Has Been Upgraded

An issue was found with the Luna Cloud HSM Support Tool version 1.0.0 where incorrect data was reported for datacentre connectivity in some cases. 

This issue has been fixed with the Luna Cloud HSM Support Tool version 1.0.2.

Luna Cloud HSM Support Tool version 1.0.2 addresses the following bug: 

  • LCH-1498 - Support Tool reports incorrect info due to AuthN Changes.

Luna Cloud HSM Releases FW 2.0.2 Upgrade

FW 2.0.2 has been released to all production environments. This release resolves an issue that prevented cloning objects between two Luna Cloud HSM partitions when using the 10.5 client.

The new firmware versions based on region and FIPS mode are as follows: 

  • NA FIPS - 2.0.2
  • NA non-FIPS - 2.0.2
  • EU FIPS - 2.0.2
  • EU non-FIPS - 2.0.2

FW 2.0.2 includes the following bug fixes:

  • LCH-489 - CPv4 Cloning command permissions incorrect for pre-FW-2.0 partitions.
  • DPS-10104 - Luna Cloud HSM Partition Cloning Fails with the 10.5 Client

    Cloning keys between two Luna Cloud HSM partitions fails when using the 10.5 client. There are currently two possible workaround scenarios.
    -> Workaround #1 - If there is a Luna SA7 (or any other separate device to use as an intermediary for the cloning) then clone to and from that device.

    -> Workaround #2 - If there is no separate device then completely uninstall the 10.5 client and install the 10.4 client from scratch. For this option please raise a support ticket to the Thales Customer Support portal to request to join the 2 partitions together as the 10.4 client does not support dynamic partition loading.


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