• If you access Remuneration via the ELMO menu - this will be automatic - you are good to go! ☺ 
• If you log in manually, you will need to advise all your users to switch to the new URL by 30 September. You can do this via the Rem system - send email to all in role
• If you log in via Single Sign on, you will need to get your IT team to switch out the URL in your Active Directory between 22 August and 30 September and advise your users of the new URL. 

Clients with 'email letters' turned on may have recently noticed that the date of the last letter emailed was missing from the Print Letters Step.

We have fixed this small bug so the date now shows when a letter has been emailed to an employee.

See Rem Letters: How to set up and email/pdf letters in the Support Centre for more information.

When selecting files to upload in the Data Import step, files can be dragged & dropped into the data file field.

The 'Drop files here to upload' message only appeared intermittently during this process. We have now fixed this so you can see this message all the time.

Clients with a review split, but no midpoint split, will have noticed a 'select midpoint split' option appearing momentarily while the Set Midpoint step was loading. 

This bug has now been removed.

It's still full of handy how-to guides and troubleshooting information, for you to have information at your fingertips anytime you need it, as well as being able to submit and keep track of all your support requests.

Visit support.pivotsoftware.com to find out more, and for system administrators you can also access this directly in your Rem or Performance systems by using the 'Support' button in the top right of your screen.

Your username is your email address, and click ‘Forgot My Password’ to be sent a welcome link if you've not visited before. Once you've logged in, check out the 'Getting started' section for more information.

Please note: the information contained within the Support Centre is considered Proprietary and should be treated with confidence.

Some of you may have noticed an intermittent problem when opening your Build Reports (Data Export) step over the last week. This wee bug has now been fixed. 

Given that support will cease on IE11 in January 2020, we have added a system message to the top of our system that will appear for any user who is logged into a version of IE older than IE11. This will increase the user awareness that in order to get the best experience with the system, users should be using a more modern browser.