We have fixed a small bug that was preventing charts from being downloaded as a PNG or JPEG image.

We also took the opportunity to tweak the 'Close Preview' button so it fits better on the page and have prevented the 'Whoops error' when you click on the interaction chart while in the Dashboard preview.

It's still full of handy how-to guides and troubleshooting information, for you to have information at your fingertips anytime you need it, as well as being able to submit and keep track of all your support requests.

Visit support.pivotsoftware.com to find out more, and for system administrators you can also access this directly in your Rem or Performance systems by using the 'Support' button in the top right of your screen.

Your username is your email address, and click ‘Forgot My Password’ to be sent a welcome link if you've not visited before. Once you've logged in, check out the 'Getting started' section for more information.

Please note: the information contained within the Support Centre is considered Proprietary and should be treated with confidence. 

You can now request to have Personally Identifiable Information (PII) masked when creating a new Test Site.

This gives you the flexibility of having anonymous data in your test environment when you are using this for training or support purposes.

When you choose this option, the following PII data will be masked in all locations in your test site:

• Username
• First Name
• Preferred Name
• Last Name
• Email Address

Please contact your Project Lead to discuss using this option for your Test Site.

We're always working hard to improve our product and offer new features. To keep you up-to-date, we've brought our release announcements directly into the Performance system. This gives you access to all the latest product enhancements when you need it most.

To view recent release notes, simply click 'What's New' in the top banner. You'll be notified of any new posts since your last visit with a little red dot.

'What's New' will only be visible to Administrators, and you can use it to give us feedback or subscribe to email updates related to our latest enhancements.

To help you manage the moderation of section level assessments, we now have a setting that can be turned on to prevent Manager's from being able to publish or finalise any content assessments in that section until moderation is complete.

This provides Managers with the opportunity to review their employee content assessments to make sure they align with the moderated section assessments, before sharing with the employee.

If you have moderated sections and feel this enhancement would benefit your process, please reach out to your Project Lead to discuss turning this option on for you.

We have fixed a small bug where interim content assessments were still showing even though the interim assessment was not applicable to that employee due to a later 'Eligible From' date.

Now, when an Employee has started after an interim assessment period has passed, the Employee and their Manager will only see interim content assessments that are applicable to the employee based on their start date.

Manager Assessment Progress Bars are now more accurate than ever! 

All assessment progress bars will now exclude any interim assessments that were not applicable to an employee, due to a mid year start date or different 'eligible from' date.

This means that if a Manager has an employee join after an interim assessment date has passed, they will no longer have an incomplete progress bar, despite having finalised all available assessments.

In order to provide you with ultimate control over who can access your performance application, you now have an option to disable access to your site by our Pivot Team.

You can choose to enable access should you need hands on support from your Pivot Project Lead.

Please note - This setting will be unticked by default.

Incentive payments can now be displayed and calculated within your scorecard sections.

For our clients using scorecard sections, this great new feature gives managers the ability to enter the 'At Risk' Incentive payment amount for employees. The incentive payment amount 'owing' for each employee will then be calculated for managers based on the ratings entered.

To enable this, we have enhanced our employee attributes area to allow the creation of 'money' fields. Company Administrators can select the employee attribute to be used as the 'At Risk' incentive payment in the scorecard section.

If you're interested in setting up an 'At Risk' component in your scorecards, get in touch with your Pivot Project Lead.