We have fixed a small bug that was preventing charts from being downloaded as a PNG or JPEG image.

We also took the opportunity to tweak the 'Close Preview' button so it fits better on the page and have prevented the 'Whoops error' when you click on the interaction chart while in the Dashboard preview.

It's still full of handy how-to guides and troubleshooting information, for you to have information at your fingertips anytime you need it, as well as being able to submit and keep track of all your support requests.

Visit support.pivotsoftware.com to find out more, and for system administrators you can also access this directly in your Rem or Performance systems by using the 'Support' button in the top right of your screen.

Your username is your email address, and click ‘Forgot My Password’ to be sent a welcome link if you've not visited before. Once you've logged in, check out the 'Getting started' section for more information.

Please note: the information contained within the Support Centre is considered Proprietary and should be treated with confidence. 

You can now request to have Personally Identifiable Information (PII) masked when creating a new Test Site.

This gives you the flexibility of having anonymous data in your test environment when you are using this for training or support purposes.

When you choose this option, the following PII data will be masked in all locations in your test site:

• Username
• First Name
• Preferred Name
• Last Name
• Email Address

Please contact your Project Lead to discuss using this option for your Test Site.

We're always working hard to improve our product and offer new features. To keep you up-to-date, we've brought our release announcements directly into the Performance system. This gives you access to all the latest product enhancements when you need it most.

To view recent release notes, simply click 'What's New' in the top banner. You'll be notified of any new posts since your last visit with a little red dot.

'What's New' will only be visible to Administrators, and you can use it to give us feedback or subscribe to email updates related to our latest enhancements.

We have fixed a small bug where interim content assessments were still showing even though the interim assessment was not applicable to that employee due to a later 'Eligible From' date.

Now, when an Employee has started after an interim assessment period has passed, the Employee and their Manager will only see interim content assessments that are applicable to the employee based on their start date.

In order to provide you with ultimate control over who can access your performance application, you now have an option to disable access to your site by our Pivot Team.

You can choose to enable access should you need hands on support from your Pivot Project Lead.

Please note - This setting will be unticked by default.

Incentive payments can now be displayed and calculated within your scorecard sections.

For our clients using scorecard sections, this great new feature gives managers the ability to enter the 'At Risk' Incentive payment amount for employees. The incentive payment amount 'owing' for each employee will then be calculated for managers based on the ratings entered.

To enable this, we have enhanced our employee attributes area to allow the creation of 'money' fields. Company Administrators can select the employee attribute to be used as the 'At Risk' incentive payment in the scorecard section.

If you're interested in setting up an 'At Risk' component in your scorecards, get in touch with your Pivot Project Lead.

To make impersonating users even easier, we're expanding the places you can impersonate from. This month we've added impersonate buttons to the Reporting Lines Step. Now you can simply search for an employee and click the impersonate button to see their plan!

Following the success of access to the Pivot Support Centre in our Remuneration product, we’re rolling it out to Performance too!

As an Administrator you’ll now see a ‘Support’ button on your screen which is your one-stop shop for all the resources you’ll need to make your review go smoothly. You can access handy how-to guides and troubleshooting information any time you need.

Click on the Support button and use the search feature to find help articles. You can either view them in the pop up or click on the pop out icon to view them in the Support Centre.

There’s also a ‘Contact us’ option to create a ticket and send your query through to the Pivot Team.