We have also fixed some defective functions as part of this hotfix release:

• fix Landing Pages: Fix defective redirect to download page when client had a CNAME was present but not registered with the Leadfwd app. 
• fix Forms: Update to form processing and identification to ignore existing cookie assignment when the 'email' input on a form has a different email address. This will ensure a new record is created instead of inaccurately attributing a form submission to a contact ID based on a cookie being present.

We have fixed some defective functions in the app within this hotfix release;

• fix Sequences: open tracking would infer opens of email steps even when the open tracking was disabled, simply based on clicking on links like unsubscribe. This would create confusing stats, since no actual open tracking was enabled. With this fix, we will no longer track or infer opens simply by visiting a static-app pages like unsubscribe. 

Hello Leadfwd Community!

We’re pleased to announce that the following features and enhancements are now available for our list import functionality for CSV files.

• new Segments are now auto-created for every unique CSV file that's imported for new lists or existing lists (updating). This makes maintaining a single master list much easier, but easily targeting individual list updates (as segments).
• improvements Changelog for lists now includes the duplicate count that were discovered during your list import or update.
• improvements Platform log now includes CSV import processes and their outcomes. Replicating the legacy email alert with your input processing report details, inside the Platform log.
• improvements Lead Source attributed to CSV files where a contact originated. Updated views include the Lead Source Analytics view, Timeline view and List view.

We have also fixed some identified bugs:

• fix Fixed and separated the List Changelog queries for Missing, Invalid and Duplicates by creating separate columns.
• fix Fixed incorrect assignment of the account owner for every list update or import. It's now accurately represented by the logged in user that executed the list update/import.

Happy Valentines Day <3

We have a handful of small, yet important updates and fixes to share with you today!

Bug fixes:

• fix CSV Export on Sequence Report Views not functioning as expected. Fixed and tested.
• fix Status change for Out-of-Office (OOO) contacts was showing as Ended, instead of Working due to the record status change to 'inactive' during their out of office period. OOO contacts are now properly displayed as Working, not Ended, along with a specific OOO sub-status.
• fix Sales Inbox category tree options would display positive values for unread messages in the detailed view, but on-select it would present an error that no messages existed. 

Hey there,

We have some awesome news! Our Sequences 2.0 has now been officially launched!

Ever wanted to customize and stack Sequence steps, add timed delays between steps or seamlessly transfer contacts to different Sequences? Now you can!

Stackable steps

In the past your Sequence was required to kick-off with an Automatic Email step. With our latest release, you can how custom stack your steps in any order. So instead of starting with an email, you can start your Sequence with a manual task or outbound call (CRM connectors).

Set timed delays between steps

While our original version of Sequences supported timed delays between email steps with the Sequence schedule, there's wasn't a great deal of flexibility to set timed delays between steps. With our new 'Set delay' Sequence step, you can pause contacts at any point in the Sequence for any set time period, reducing touchpoint frequency.

Sub-steps

For outreach scenarios that require multiple touchpoint actions on the same day, you can now take advantage of sub-steps. A sub-step immediately follows a standard Sequence step, with a timed delay. Sub-steps allow you to link together multiple actions on the same day, that would historically have been configured as individual steps governed by the Sequence schedule. Sub-steps follow timed delays that are configured for each sub-step and the delays are based on the execution of the parent Step.

Hi Leadfwd community,

It's a big day for us because we are releasing an amazing update. A native connector for Outlook 365 mailboxes has been requested a lot, and it’s finally here.

This native Oauth2 connector makes connecting Office 365 organizations as simple as just a few clicks. Leveraging Microsoft's API for mailbox connectivity has also shown to boost delivery rates when compared to the legacy SMTP connector.

We are thrilled to introduce the Outlook 365 connector! Learn more

Sales reps don't have the time to personally write, send and monitor email activities for hundreds of leads every day. But Engage does. At the heart of Engage is the sales sequence. Sequences help sales reps execute personalized and relevant customer interactions automatically. Sequences run in the background engaging prospects until they’re qualified to take the next step. With Sequences, Sales reps can focus more of their time on closing deals instead of finding them.

AI-based machine learning can uncover key insights to help guide your sales reps to qualified sales opportunities and save valuable time by taking actions on your sales reps behalf, like auto-updating the CRM with key information or auto-pausing outreach while a prospect is out of the office. All automatically without any human input.

Our team has been hard at work overhauling our existing UI framework and replaced it with an entirely new look and feel. Our new interface is built on shades of gray, that are much cleaner than the previous generation, and includes vibrant color palettes for priority data separation. 

In addition to the design pivot, we also implemented a number of UIX enhancements to create a more intuitive user experience. Our new UIX enables teams to work faster with fewer clicks and easier access to critical insights.

Here are just a few of the enhancements that you'll find inside this update:

• New intuitive and robust Marketing and Sales Dashboard
• Introducing App Drawers. App Drawers provide access to critical insights and functions, without leaving your current view. 
• Updated Manager framework with horizontal scrolling tables and one-click access to actions.
• All new Platform Settings Management
• All new Billing and Plan Manager
• Platform logging console for critical errors and important system notices
• Customer Journey Builder
• Lead Score Builder

We’re excited to launch branded links to give you more customizable emailing options within Leadfwd, and to bring your email to the forefront of every inbox by improving deliverability. With Branded Links you can now choose a personalized vanity domain for email links so sales emails you send are white labeled with your brand.

Branded Links work for any email link and include all of the features you love about emailing in Leadfwd:

• Open tracking
• Click tracking
• And unsubscribe links

Ready to setup Branded Links? Read the article

Leadfwd Growth Platform now lives inside Salesforce.

Natively integrates with Prospect, Engage, AI Sales Agents, Campaign and Discover.

Generate pipeline instantly Stop hunting and start selling. Prospect gives sales teams access to 60+ million B2B contacts with fully enriched profiles and verified work emails.

Sales Engagement Platform (SEP) Deliver highly personalized sales sequences, automate follow ups to drive engagement, create tasks, track replies, attachments and buyer sentiment - using your work mailbox.

Campaign Deliver high-volume, targeted email engagement or trigger hyper-personalized customer journeys.

360-degree view Gain a birds-eye view of every historical interaction and data insight for leads and contacts - all available where your sales team lives, inside Salesforce.

Live in Salesforce Leadfwd is the only native Account-Based Growth Platform that is fully deployed inside Salesforce for a seamless experience.

Personalized content Leverage custom fields from data-objects within Salesforce to personalize your marketing and sales content at every stage of your lifecycle.

Activity sync Our native integration syncs your lead and contact interactions locally to your CRM, in real-time.

Analyze Our built-in analytics suite enables marketing and sales teams to measure the impact of every campaign and journey from start to finish.

Revenue attribution Gain valuable insight into the campaigns, content and web pages that are driving the most qualified traffic and influencing your open opportunities and revenue.