Mid-Event NPS Survey Changes

Happy Monday, Hopin community! We’ve got some exciting new updates to our platform to share with you all today.

First, let’s start with a preview of features we’re working on to release in the next couple weeks: 

  • Improved Event Dashboard Navigation - We’ve made big improvements to dashboard navigation to make it easier for you to set up and manage your events.

Here’s what’s new in the Hopin platform this week: 

Mid-Event NPS Survey Changes

As an event organizer you always want to ensure your attendees have a fantastic experience throughout your event. We've changed our pop-up event NPS survey from "Hopin has asked for your feedback" to “[Organization name] has asked for your feedback”. 

This will appear as a pop-up to your attendees during your event so you can easily collect feedback about how satisfied they are with their experience. With this feature, you can start collecting NPS feedback in real-time and easily analyze results after the event. Available on all plans.

Thanks for reading and have a great week!

New: Polls in Stages, Post Event Analytics Dashboard, Scheduled Meetings Report, and more!

Happy Monday, Hopin community! We’ve got some exciting new updates to our platform to share with you all today.

First, let’s start with a preview of features we’re working on to release in the next couple weeks: 

  • Survey changes: starting next week, the mid-event survey your attendees receive will come from you as the organizer, versus the Hopin team. 

Here’s what’s new in the Hopin platform this week: 

Polls in Stages

Starting this week, we will now have polls available in Hopin stages for attendees to help increase audience engagement across more areas of the platform. Available on all plans. 

Post Event Analytics Dashboard

We heard a lot of feedback from our organizers, that having access to timely analytics post-event is hugely important. This week, we’re excited to announce this capability with our new post-event analytics dashboard. We've highlighted the key metrics that organizers care about, to be shared right within the organizer dashboard. With this release, organizers will be able to view the most relevant stats at one place before digging into specific reports. For organizers interested in their event NPS scores, we will also work towards including this number in within the dashboard in the coming month. Available on all plans. 

To start, this post-experience Analytics Dashboard will display:

  • Turnout percentage
  • Average time spent on event
  • Expo booth visits
  • Expo booth clicks
  • Chat messages
  • Networking meetings

If an organizer did not have Expo booths, expo content will be replaced with:

  • Connection requests
  • Private meetings

If an organizer sold tickets using Hopin, they will see:

  • Number of tickets sold
  • Ticket sales (dollars)

If an organizer did not sell tickets using Hopin number of ticket sold and ticket sales will be replaced with:

  • Registrations
  • Countries Represented


Scheduled Meetings Report

This feature is only available if you are using the Schedule Meetings feature for your event. We now have a new report added available on the reports page, that allows organizers to see how many meetings were scheduled. This report can be found below the networking meetings report. Available on advanced plans.

This report will include the following: 

  • Meeting creation date
  • Creator’s email
  • Creator’s name
  • Recipient’s email
  • Recipient’s name
  • Meeting start time
  • Meeting end time
  • Response status (pending, accepted, declined)


Advanced Page Updates and Venue Controls Page

If you have chosen to opt-in to the new Hopin Organizer Dashboard, you will see updates to the Advanced Page.  Available on all plans. 

On this page, we will now show:

  • Security Settings 
  • Marketing Settings 


Similarly, you will now also see a new Venue Controls page. We have built a variety of features to enable organizers to control the event experience for their attendees from the dashboard. These options were in separate places – we have now consolidated them and grouped them under a Venue Controls page, which now includes attendee visibility, video networking, attendee session creation and doors open / closed. 


Additional Updates: 

  • Our Salesforce integration now includes the capability to push the attended status from Hopin to your Salesforce account.  Available on advanced plans. 
  • We’ve upgraded our Marketo integration to support multiple ticket types and multiple events by using Marketo Webhooks, and are now making Marketo available to all of our Advanced plans. You’ll now connect only once to Marketo, and you’ll be able to import and export registrations and attendance data in real-time. Available on advanced plans.


Thanks for reading and have a great week!




Rolling Back Our Registration Page Updates

Hi Everyone,

On February 15th, we released a new update to our event registration pages. After collecting some valuable feedback, we have made the tough decision to revert back to the original event registration page for all customers at this time.

Your event’s registration page is much like a first impression... it’s the first opportunity you have to wow your audience and get them excited about your event! To that end, we are working towards improving and elevating this product for both you and for your attendees.

We sincerely apologize for any inconvenience this may have caused. We are only able to continue building the best virtual events platform thanks to your invaluable feedback, and your understanding is deeply appreciated.

Please reach out with any questions you might have, and we thank you again for your continued support!

New: Scheduling Meetings, Miro Integration and Speaker Profiles!

Happy Monday, Hopin community! We’ve got lots of exciting new features and functionality to share with you today, so let’s jump right in. 

First, let’s start with a preview of features we’re working on to release in the next few weeks: 

  • Q&A: the ability for attendees to ask questions and organizers to moderate the questions to answer in a Hopin event. 
  • Live Analytics: monitor where your attendees are going in your event, in real time. 
  • Magic Links Email Verification: an added layer of email verification for attendees, before accessing the event. 

Here’s what’s new in the Hopin platform this week: 

Scheduling Meetings

Just like in an in-person event or conference, attendees want to be able to meet with one another in order to help build meaningful connections. With this new feature, using the "people" tab of the side panel, attendees can send out meeting invitations for up to 4 other users (limit to 5 attendees per meeting). If the other invitees accept, they will be notified 5 minutes before the meeting is about to start, and again when the meeting is starting. This notification can take the attendees directly into the meeting room.
Available on all plans. 

The current capabilities of this feature include: 

- Attendees can only schedule meetings within the time-bounds of the event.
- The creator of the meeting will be notified when an attendee accepts or declines an invitation in the notifications tab.
- Organizers can schedule a meeting for other attendees, without including themselves. They can also do this before the event starts in "preview mode", but the invitees must be registered users. 
- Accepted meetings currently only show up in the notification tabs, and do not currently sync with calendars.
- Organizers are not able to restrict the times at which an attendee can schedule a meeting.
- Bulk meeting creation is not possible currently. 

Miro Integration

We’re excited to announce our integration with Miro - a collaboration tool used by many of our customers. We want to open up our platform as much as possible to creative use cases, and by allowing Miro to be integrated with Hopin we'll greatly enhance the collaborative capacity of the Hopin community. With Miro, using Hopin for collaborative events like brainstorms and internal meetings is easier than ever. At the moment Miro can only be added to sessions and expo booths, and only by admins and moderators. Available on all plans. Have a request for an integration? We’d love to hear about it here


Speaker Profiles

With new Speaker Profiles, organisers can now add speakers to their event lineup whenever they wish, rather than having to wait for the speaker to register first. Simply click ‘create a speaker profile’ and add your speakers’ details, and they will automatically be shown on your registration and event pages. Available on all plans. 


Thanks for reading and have a great week!

New: StreamYard Acquisition, Revamped Dashboard, Twitter Integration, and Hopin Explore Updates!

Hello everyone, we hope your 2021 is off to a great start! The Hopin team has hit the ground running, and we’ve got some exciting new announcements and features to share with you today. 

First, let’s start with a preview of features we’re working on to release next week: 

  • Miro Integration: allowing Miro to be integrated with Hopin to greatly enhance the collaborative capacity of Hopin's community. 
  • Scheduling Meetings: Just like in an in-person event or conference, attendees want to be able to meet with one another in order to help build meaningful connections. 
  • Reactions: users can clap along to content that is being delivered on the Hopin platform.
  • Speaker Profile Creation: organizers can now add speakers to their profiles whenever they wish, without needing the speakers to first register. 
  • Magic Links Email Verification: an added layer of email verification for attendees, before accessing the event. 

Here’s what’s new in the Hopin platform this week: 

StreamYard + Hopin 

The acquisition of StreamYard combines the beautiful video production quality of StreamYard with the full end-to-end live events experience of Hopin. The result? Hopin organizers are able to create events that dazzle their attendees- across every aspect of the experience. Learn more here.


Revamped Dashboard

We are excited to announce the newest version of the event dashboard is now available for all customers, via an opt-in. Now, when you go to one of your Hopin events as an organizer, you will be prompted to try out the new dashboard (you can still revert back to the old one too). This new dashboard includes new navigation, restructuring sections, and a brand new look! Try it out and let us know your feedback here. Available on all plans.


Twitter Integration

We’ve heard from many organizers that social media profiles are crucial to many of our organizers and their sponsors, and allowing attendees to engage with those profiles from within a Hopin event is high-value. 

This new Twitter integration will allow organizers to display a Twitter feed in any side panel (event, stage, session, expo booth). Learn more here. Available on all plans. 



Hopin Explore Updates

We have several new and exciting changes we’ve made to our Hopin Explore site that we’d like to inform you about. 

  • Event Registrations Page Revamp - you may have noticed a fresh redesign to Hopin’s event registration pages! We are moving key information about the event to the header section, to improve the overall readability and user experience of registering for an event. 
  • If you’re on the Hopin Starter plan, “public” will be the default option for your event. By listing your event on Hopin Explore, you can increase the visibility and registration for your event. 
  • Speaker Profile Pages where users can see key information about speakers and see the events where they will be presenting.
  • Organizer Profile Pages - organizers will get dedicated profile pages where users can learn more about them. Users can follow organizers to save all their upcoming events to their profiles, and view both past and future events on this page. 

Thanks for reading! We look forward to sharing more exciting updates in 2021 :) 



New: New Integrations, Speaker Profile Creations, Side Panel Updates, and a sneak peek at what’s coming next year!

Hi everyone! As the year comes to a close, we have one big release left to share with our customers in 2020, and we also want to give you a quick preview for what you can expect to see released in early 2021. 

Let’s start with a preview of features we’re working on for January: 

  • Reactions: allow attendees to clap along to content in sessions and expos. 
  • Revamped Event Dashboard: new and improved dashboard to make setting up an event easier and more intuitive for organizers.  
  • Magic Links Email Verification: creating an extra safe-guard of validating an attendee’s identity before they can join an event. 
  • Twitter Integration: this integration will allow Organizers to display a Twitter feed in any side panel (event, stage, session, expo booth). 

Here’s what’s new in the Hopin platform this week: 

New Integrations

We are also excited to announce several new integrations now available on the Hopin platform. Available on our Advanced plans. 

  1. Hubspot Integration: this is a workflow in the Hubspot integration that will allow organizers who register people in Hopin to automatically push those registrations to Hubspot. This will also allow organizers who register people outside of Hopin to automatically pull those registrations from Hubspot to Hopin, and to push magic links back into Hubspot. See full documentation here.

  2. Salesforce Integration: this is a workflow in the Salesforce integration that will allow organizers who register people outside of Hopin to automatically pull those registrations from Salesforce to Hopin, and to then push magic links back into Salesforce. It will also allow organizers who register people in Hopin to automatically push those registrations to Salesforce. See full documentation here. 
  3. Slido Integration: Slido is now available in the sidepanel of every stage and session, allowing organizers to run Q&As, surveys and generate word clouds from attendee feedback. See full documentation here.  
  4. Push Registrations to Mailchimp: this is a workflow in the Mailchimp integration that will allow organizers who register people in Hopin to automatically push those registrations from Hopin to a Mailchimp mailing list. See full documentation here. 

Speaker Profile Creation

We are excited to now give organizers the ability to add speakers to their lineup and update their details without needing to first have the speaker register. With this new feature, organizers won't have to wait for speakers to register before sharing their event, making the speaker profile creation much easier. Available on our Advanced plans. 



Side Panel Updates

We’ve made small changes to the side panel user-interface, to help reduce the number of top-level tabs and make room for new upcoming features. By moving tabs such as Polls and People inside of each area-specific tab, we declutter the top-level tab group and which will allow for better feature customization inside of each event area. Available on all plans.


Thanks for reading, and being on the Hopin journey with us in 2020. From all of us here at Hopin, we wish you a safe and healthy Holiday season, and look forward to creating more memorable events with you in 2021!  

New: Updates to Analytics, Attendee Search, and a sneak peek at what’s coming next week!

Hi there! Whether you’ve been a Hopin customer for 1 month, 3 months, or 9 months, we're sure you’ve noticed the pace of innovation as a huge differentiator for our platform. While we are excited to continue this pace, we also want to make sure our customers feel well prepared on the features coming out in their Hopin accounts. Starting this week, we not only want to tell you what’s new in your Hopin account this week, but also give you a quick preview of what you can expect in your account next week! 

Let’s start with a preview of next week’s features: 

  • More updates to the Analytics dashboard, including data on turnout, maximum attendance, time spent on the event, and an event’s registration evolution over time.

Here’s what’s new in the Hopin platform this week: 

(Beta) Analytics Dashboard 

After logging in to Hopin, organizers may now see an alert on the top of their overview page that shows: “a new BETA version is available - try it now”. Organizers need to click on that button to experience the new analytics dashboard.

After opting in to the analytics dashboard, organizers will have new data available to them in the form of 1) pre-event experience analytics, and 2) mid and post-event experience analytics. Available on all plans. 

 Pre-Event Experience Analytics: 

This page has four modules that are available starting this week. 

1: Graph and total numbers for registrations and ticket sales.

2: Ticket sales by type (free, VIP, etc) with a link to the ticket management page.

3: Recent registrations.

4: Registrations by country.




Mid and post-event experience analytics. 

This page has five modules. Those in red are live in the Hopin platform this week, and the modules in blue will be available next week. 

Available this week: 

2: Graph and total numbers for attendees, chat messages and networking meetings.

3: Top event areas by number of attendees.

5: Chat messages by area, top booths by interaction, and top attendees by expo booth visits. 

Available next week: 

1: An event turnout, maximum attendance, and time spent on the event.

4: An event’s registration evolution over time. 



Attendee Search in Dashboard

Similar to Analytics updates, we’re also increasing the capabilities of our dashboard search functionality, starting with Attendee Search. Simply go to the ‘View Attendees’ tab and search for the attendee’s name, email or headline to find them. Available on all plans. 

Thanks for reading, and have a great week! 

New: Updates to Magic Links, Customizable Content Areas, Cvent Integration, and Social Links on Expo Booths!

Hi there! Here’s what’s new in your Hopin account this week. 

Updates to Magic Links

We’ve completely revamped our magic links functionality, and are excited to share those changes with you today!  These updates include:

1) The ability to simply invite a few people via magic link manually. 


2) More easily see who has been invited and resend invitation emails - Now you will be able to filter by ticket type + invitee status to choose to whom you want to resend emails to, in bulk.


 3) Have clear step-by-step instructions on bulk CSV upload process.



 4) And also, edit unregistered attendees’ details. Now, organizers can edit their attendees’ details as long as they haven’t yet registered an account with Hopin. That way, if an organizer finds a typo, they’re not having to start again with their upload or ask the attendee to change their details. 

Available for plans Pro and up.


Customizable Content Areas

We’ve heard from many of our Organizers that it would be great to share additional content (pdfs, videos, playlists, etc…) related to their events. As such, we are now introducing a Customizable Content Area with a new editor for event areas including: reception, stages, sessions, and expo booths. Now, Organizers can embed widgets, videos, hyperlinks, downloads, and additional description in these in-event areas.


Available on all plans.


Cvent Integration

We are excited to announce our new Cvent integration, available to use in your Hopin account this week! We heard from many of our customers who have historically used Cvent to manage their events both online and offline, the importance of being able to connect their Cvent application to Hopin. By integrating Cvent, we automate the process of bringing registrations from Cvent into Hopin, making the process of using both applications more seamless and overall efficient. Stay tuned for more integrations soon! 

Available for plans Pro and up.


Social Links on Expo Booths

Organizers and sponsors can now add social links in the vendor / expo booth section, making it easier for attendees to connect with them. Social links are available for:

- Twitter

- Facebook

- Instagram

- Linkedin

Available on all plans.


More Hopin Updates

  • Notification sound for direct messages: Get notified when you've received a direct message on the Hopin platform. Available on all plans. 

Thanks for reading, and have a great week! 

New: Hopin Explore, Overview Page Updates, and More!

Hello! We hope your week is off to a great start. We have some exciting new features to share with you that are now available in your Hopin account, so let’s get right to it!

Hopin Explore

Hopin Explore is the largest and most diverse platform for anyone to discover and register for virtual events. Every month, our Organizers host over 15,000 meetups, conferences, workshops, and more on Hopin Explore, and millions of people browse and sign up for the events that matter to them. Now, visitors will be able to jump into events happening right now. Immediately start networking, watching keynotes on stage, search for speakers, and engage in breakout sessions. Learn more in our blog here. 


Overview Page Updates

We’re making some updates to our Overview page, and starting first with adding a new “most popular areas”, so organizers can see what parts of their event are getting the most traction. This new table will show the top 10 areas of any event by the number of visitors, so that at a glance organizers can understand what has happened over the course of their event, where people are congregating and what they're talking about. Available on all plans. 

More Hopin Updates

  • Searchable dropdown in Live Analytics: We’ve now added a new search functionality to the Live Analytics dropdown to make it easier for organizers to find the analytics they're looking for. Available for plans Pro and up. 
  • One device per session: Organizers can now activate the one device / app session per attendee limitation for their event under advanced settings (organizers, speakers, moderators and exhibitors are still excluded from the limitation). This helps organizers stop attendees from sharing their tickets with others. 
  • New localised language, Japanese: Hopin is now available to use in Japanese! 

Thanks for reading, and have a great week!

New: Updates on Polls, Attendee Feedback Reports, Stage Recording Opt Outs, and More!

Hello! We hope your week is off to a great start. We have some exciting new features to share with you that are now available in your Hopin account. 

By the way, with the Holiday season just around the corner, be sure to check out our latest guide on how to host a virtual event party on Hopin! 


Polls can be created per Session or per Booth (vs per event)

Organizers now have the ability to make their sessions or booths more engaging by adding polls just for that session or booth. Simply open the polls tab on the right sidebar, choose the Session tab and click “Create a Poll.” Users who enter the session or booth are able to view and participate in the session or booth poll, provided you have made the poll visible to them in Advanced Settings. Available on all plans. 



New Attendee Feedback Reports

We know that feedback on your events is especially important. That’s why we released new Attendee Feedback Reports, that show organizers how attendees rate their experience for the event. With these new reports, organizers have more visibility to see what attendees liked and didn’t like, so they can continuously improve their event experience. 

Below is a GIF of the feedback report attendees will receive, followed by the form data you’ll receive from your attendees via this new report.



Attendee Feedback Reports are available for plans Pro and up. 

Stage Recording Opt-Outs

As an event organizer, you may not want everything broadcasted on your event stage to be recorded. You now have the ability to disable stage recordings. Head to the Stage tab in your event dashboard and uncheck the box “Record this stage?” to disable the recording. Available on all plans. 



Add Attendee Profile Pictures

Rather than showing a blank grey avatar screen when your webcam is off in Hopin, your profile picture is displayed instead. This adds a more personal touch to your events when users turn their video off. Available on all plans. 



More Hopin Product Updates

  • You can now disable event chat and stage chat independently. Organizers get more granular options over which chat they want attendees to use and not use at certain times.

  • Side panel update: the chat tab now has several sub tabs: event, stage/session/booth and direct messages. This makes it easier to keep track of your conversations in the event.


Thanks for reading, and have a great week! 

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