It is a new day for Chargify as we merge with SaaSOptics to become Maxio!! 

As we transition to our new combined brand over the coming months, you will notice updates to the look and feel of the Chargify application but rest assured - your overall experience will stay the same.

This is a momentous day for our team and it wouldn’t have been possible without the continued support of you, our customers. Thank you for trusting us with your subscription needs through the years and for joining us on the next leg of our journey. 

To learn more about the future of Chargify & SaaSOptics, see our press release >

The Subscription Group functionality within Chargify is evolving to make it easier for you to process changes for all Subscriptions within a group. The first update which has been released is the ability to cancel and / or reactivate all Subscriptions within a specific group. 

To learn more about Subscription Groups, see our documentation > 

Making sure your customers know when their trials are ending and paid subscriptions are going renew is now easier with some updates we have made to our renewal email notifications. With these updates, it is now possible to configure the timing and email content for you trial subscription notification. It is also now possible to configure the timing of subscription renewal emails based on the product your customer is subscribed to. This updated timing functionality is especially useful for companies who must follow state mandated renewal standards.

To learn more about the Chargify Renewal Emails, see our documentation >

We understand a swivel chair integration between your billing and CRM systems is less than ideal. Because of this we are continually investing in our new (v3) Chargify to SFDC integration and are making it easier than ever to manage your subscriptions directly in SalesForce. Recent updates allow administrators to complete the following directly in Salesforce:

• Initiate Cancellations
• Reactivate Subscriptions
• Clear Pending Cancellations
• Put Subscriptions on Hold and Resume them
• Give / Deduct Service Credits

If you are interested in learning how the Chargify to Salesforce integration can make your life easier, please reach out to your Customer Success Manager or Chargify support.
For more information about these subscription actions or our Salesforce integration, see our documentation >

It is now possible to connect multiple merchant accounts to the same gateway within Chargify. This enhancement makes it easier to:

• Manage merchant accounts across geographies while leveraging the same gateway
• Manage specific transaction types to specific merchant accounts within the same gateway
• Stay within transaction limits on specific merchant accounts
• Manage multiple currencies with gateways who require a merchant account per currency

A customizable gateway handle has also been added to make merchant accounts easy to distinguish between.

If you would like additional information on Chargify’s multiple merchant per gateway support, please see our documentation > 

It is now possible to configure your dunning communications based on the products you are selling - allowing you even more control and flexibility when communicating with your customers.

Product Level Dunning allows you to specify different dunning content and schedules depending on the product being sold. This enhancement also works well with the existing customer type dunning and dunning exemption functionality. With this you can now take into consideration different product specific risk profiles or engagement requirements - giving you the most flexible dunning yet. 

If you are interested in leveraging product level dunning, please reach out to your Customer Success Manager or Chargify Support.

For more information on product level dunning, see our documentation >

Chargify is partnering up with one of the biggest payment industry leaders to help you scale your payment solutions. The initial release will offer Credit Card processing, ACH (US merchants) , and EFT (Canadia merchants). 

Click here to see how you can leverage Forte for your payment collections.

To have your existing Forte account turned on within you Chargify account, please contact your Customer Success Manager or Chargify Support.

For more information on the Chargify + Forte Integration, see our documentation >

Importing data into Chargify can help cut down on overhead and simplify your activities. To optimize your import experience, payment collection method and currency have been added to our Subscription import tool templates.

For more information on importing data into Chargify, see our documentation >

As your company grows, additional currency support between your account and billing systems becomes top of mind. To support your evolving business we have enhanced our Xero integration to take advantage of the Multi-Currency functionality released earlier in the year. This update will now allow you to setup and link different currencies within Xero and Chargify.

Note: It is important to ensure your 'Chargify Currency' and 'Xero Based Currency' are the same. If this is not the case, a warning will appear containing a link that will allow you to make the appropriate changes.

For more information on you Xero integration, see our documentation >

Ensuring you can collect payment wherever and however you want is a key goal of our payments team. With that, 4 new supported currencies have been added to our Stripe gateway. They are:

1. AED (United Arab Emirates Dirham) 
2. ILS(Israeli New Shekel)
3. SAR (Saudi Riyal)
4. ARS (Argentine Peso)

This expansion in currency support is driven by our customers who are seeing their business expand into these areas!

To learn more about Chargify supported currencies see our documentation >