Subscription businesses are prone to failed customer payments from time to time. Having an effective dunning strategy can help prevent churn and is important in resolving customer's failed payments swiftly. Within Chargify, you have the flexibility in tailoring your communication approach, in addition to the pre-built templates, for your customers entering the dunning process.  

Today we are excited to announce a new feature added to our dunning functionality. Introducing mid-period component dunning! This new feature allows for failed mid-period component allocations payment to move a subscription into dunning. This allows your customer and team to be alerted to any issues with a mid-period allocation payment. 

For more information on dunning strategies, see our documentation here>

Without a bulletproof subscription renewal process, your customers can experience unexpected charges, questionable renewal tactics, and ultimately churn. To better delight your customers, Chargify's renewal emails keep your customers in the know of upcoming subscription renewals, as well as the added option to update/change their payment profile and plan(s).  

We are happy to introduce new customizable upcoming renewal options for these email communications. This new feature allows you to customize renewal email timing, in addition to specifying which product price points an email should be triggered on. 

For more information on upcoming renewal email settings, see our documentation here>

Chargify's billing portal provides a convenient interface for your customers to update their credit card and billing details, change plans and number of addons, as well as cancel their subscription. Best of all, modifying what actions are available for your customers can be done through the Chargify UI, all without having to write any code. 

To further enable your customers ability to manage their own accounts, we are excited to announce new Service Credit and Prepayment balances to the billing portal view. Your customers will know exactly what balance already exists before an invoice is issued. 

For more information about the billing portal, see our documentation here>

Thanks to feedback from our customers, we are very excited to announce an enhancement to invoicing with our native Xero integration! The invoices produced out of Xero are now updated to align with the Chargify invoice quantity per each specific component your customer is billed on. Previously, the quantity was set to 1 with the total amount of the component noted in the unit price attribute. The actual quantity was only available in the line item description. This added functionality improves the ability to view and track in Xero the components sold to your customers.

For more information on Xero invoicing, see our documentation here>

Sometimes customer subscriptions need to be reinstated after being cancelled. Instead of creating a brand new subscription, our reactivation functionality allows you to reinstate a subscription with the following options: 

• Start a New Billing Period
• Resume Billing Period
• Collect Any Outstanding Balances 
• Include Trialing Period 

In addition to those listed above, we are excited to announce that our Product Team has added new options for you to adjust how this reactivation gets paid by allowing for Service Credits and Prepayments to be selected. 

When this option is selected, any Service Credits and Prepayments on the subscription will be applied to the reactivation charge before attempting to use the customers' payment profile. 

For more information on reactivating a subscription, see our documentation here>

Mirroring as much of your customers' subscription information in Chargify to your Salesforce environment is vital to creating efficiencies amongst your Sales and Customer Success Teams. After hearing from many of our customers currently leveraging our native integration, we are excited to share an exciting new feature in Salesforce! 

You can now view historical and current allocation of all components and their respective usage for each customers' subscription. This added visibility in Salesforce gives your team faster response times to take action and assist customers, preventing the need to look up component allocations in Chargify.  

For more information on configuring the subscription layout object for your Salesforce integration, see our documentation here>

Sending an invoice with incorrect customer information causes pain for both your end-customer and your team through added confusion, delays in payment, and possible brand damage. With Chargify, you never have to send an invoice with outdated customer information due to our latest enhancements to invoices in the UI!
 
As you produce new invoices in-app, you will now see an indicator on every open invoice letting you know if the customer information has changed since the invoice was issued. If your customer information has been changed, there is a clickable link for you to select so you can review the changes we detected and apply them to the invoice.

For more information on updating invoices, see our documentation here>

Providing a consistent customer experience starts with having the right applications talking to each other, such as syncing your HubSpot environment with Chargify, leading to less friction between your sales & support teams. For our customers who are currently utilizing the NextGen HubSpot integration, or are planning to integrate soon, we have some very exciting news! 

Our Product Team dedicated to our native integration with HubSpot has been hard at work developing new Multi-site support so you can connect more than one Chargify site to one single HubSpot account! If you are using multiple sites to segment entities, revenue streams, products or customers, you can now leverage this within your HubSpot environment.

For more information on our HubSpot integration, see our documentation here>

As many of our customers continue to globalize, we want to provide strategic payment gateway partnerships that will help you scale. Because of this, we are excited to announce our continual partnership with Stripe by offering BECS Direct Debit!

Stripe BECS Direct Debit is a payment method available in the Stripe platform that allows Chargify merchants to easily collect Direct Debit payments in the Australian Dollar currency. Your subscriber may add existing banking information to seamlessly pay for products and services. This payment method allows you to take payments from customer bank accounts in Australia in 3 easy steps: 

1. Customer selects BECS Direct Debit at checkout
2. Customer completes the Direct Debit Request
3. Customer gets notification that the payment is complete

Interested in enabling BECS payments with your Stripe account? Contact your Customer Success manager today or support@chargify.com.  

For more information on BECS Direct Debit, see our documentation here>

Our API documentation can be found here>